Binance Australia tus thawj coj hais tias nws yog qhov tseem ceeb uas cov neeg siv khoom txhawb nqa tau npaj rau kev nthuav dav ntawm cov neeg siv khoom nug txhua lub sijhawm.
Crypto kev lag luam turbulence tuaj yeem yog lub sijhawm ntxhov siab heev rau cov neeg ua haujlwm pabcuam cov neeg siv khoom ntawm kev sib pauv crypto, nrog cov tuam txhab loj loj txhawb nqa cov nyiaj tau los tsuas yog ua kom tau raws li qhov xav tau thaum muaj kev nce ntxiv.
Hais lus rau Cointelegraph, Alex Harper, tus tsim thiab CEO ntawm Australian crypto pauv pauv SwyftX, tau hais tias "txawm tias koj lub luag haujlwm lub luag haujlwm yog dab tsi […]
Nws tau hais tias nws, nrog rau cov neeg ua haujlwm los ntawm tib neeg cov peev txheej thiab tus thawj saib xyuas nyiaj txiag yuav tsum tau ua haujlwm lig hmo ntuj rau lub sijhawm los pab lawv pab pawg neeg siv khoom thaum kev lag luam mus vwm, piav qhia:
"Elon Musk hais cov lus tshaj tawm txog Dogecoin, koj tau txais xya lub sijhawm sau npe txhua hnub".
Harper piav qhia tias SwyftX mob siab rau lub sijhawm teb ob feeb, "muab cov neeg siv khoom xav tau cov lus nug teb thiab nkag siab txhua yam."
Nws kuj tau sau tseg tias lawv pab neeg ua haujlwm cov neeg siv khoom tam sim no ua rau ntau tshaj li ib feem peb ntawm lawv lub taub hau, muab lub peev xwm los muab kev txhawb nqa 24/7.
Leigh Travers, CEO ntawm Binance Australia, hais rau Cointelegraph tias Binance pab neeg txhawb nqa cov neeg siv khoom tau "nthuav" kom ua raws li cov neeg siv khoom xav tau, thiab muab qhov tshiab cryptocurrency li cas rau txawm tias cov neeg ua haujlwm hauv kev txhawb nqa cov neeg siv khoom, kev nqis peev hauv lawv txoj kev kawm thiab kev loj hlob yog qhov tseem ceeb.
Travers tau qhia tias cov chaw pabcuam cov neeg siv khoom yog qhov tseem ceeb hauv lub tuam txhab, piav qhia lawv li "lub qhov rais rau tag nrho Binance platform," lees paub lawv txoj haujlwm tseem ceeb rau kev ua tiav ntawm lub tuam txhab:
"Cov thawj coj hauv pab pawg thiab cov thawj coj hauv lub tebchaws koom nrog kev cob qhia cov neeg siv centric kom nkag siab txog lub luag haujlwm ntawm kev txhawb nqa cov neeg siv khoom thiab tiv thaiv cov neeg siv thiab tau txais kev paub ntawm cov neeg siv khoom thawj zaug."
Travers tau piav qhia tias vim muaj cov xwm txheej tsis txaus ntseeg hauv kev ua lag luam crypto xws li Terra Luna Classic (LUNC) thiab TerraUSD Classic (UST) "tso tawm" ua rau muaj kev cuam tshuam loj heev hauv kev thov rau cov neeg siv khoom txhawb nqa; Nws yog ib qho tseem ceeb uas pab neeg txhawb nqa cov neeg siv khoom tau npaj txhij rau kev nthuav dav ntawm cov neeg siv khoom nug txhua lub sijhawm.
Travers tau hais tias nws kuj tau dhia tom qab lub lawj ntawm Binance kev txhawb nqa kev sib tham thiab ncaj qha " teb rau cov neeg siv cov lus nug," kom nkag siab zoo dua nws ua haujlwm li cas tom qab qhov xwm txheej, ntxiv qhov no yog qhov tseem ceeb ntawm kev ua kom cov neeg siv khoom txhawb nqa tuaj yeem ua tau raws li qhov xav tau.
Related nyeem: Kev puas hlwb thiab crypto: volatility cuam tshuam li cas rau kev noj qab haus huv?
Travers tau piav qhia tias thaum kev lag luam ruaj khov rau cov neeg siv khoom txhawb nqa cov neeg ua haujlwm tau txais txiaj ntsig los ntawm lub sijhawm poob los siv "lub sijhawm ntsiag to" tsim "cov lus piav qhia blogs thiab FAQs los muab cov neeg siv cov ntaub ntawv nkag tau yooj yim dua."
Nws hais ntxiv tias cov txheej txheem pib tuaj yeem yog qhov xav tau tshaj plaws rau cov neeg ua haujlwm txhawb nqa "tsis hais txog kev ua lag luam, suav nrog seb nws yog lub khw muag nyuj lossis dais" lawv cov neeg siv khoom ib txwm "xav tau lub nkoj sai thiab ua tau zoo."
Tau qhov twg los: https://cointelegraph.com/news/customer-support-staff-swamped-during-market-swings-exchange-execs