Walmart thiab Salesforce tab tom muab cov thev naus laus zis los pab cov khw muag khoom kom ua tiav raws sijhawm thiab … [+]
Kev lees paub ntawm Walmart
Walmart Commerce Technologies thiab Walmart GoLocal hnub no tau tshaj tawm kev koom tes nrog Salesforce muab cov khw muag khoom nkag mus rau cov thev naus laus zis thiab kev daws teeb meem rau lub zog tsis muaj kev sib txhuam hauv zos tuaj tos thiab xa khoom rau cov neeg yuav khoom. Ob Walmart Commerce Technologies Store Assist lub zos ua kom tiav app thiab Walmart GoLocal cov kev daws teeb meem hauv zos yuav muaj los ntawm Salesforce AppExchange los pab cov khw muag khoom muaj kev vam meej hauv lub ntiaj teb kev lag luam niaj hnub no.
Walmart Commerce Technologies thiab Walmart GoLocal yog ib feem ntawm Walmart txoj kev siv zog coj nws cov thev naus laus zis thiab kev daws teeb meem rau lwm cov khw muag khoom.
Cov neeg siv khoom niaj hnub no cia siab tias tsis muaj kev sib txuam hauv khw thiab hauv online nrog cov kev xaiv ua tiav yooj yim, tab sis tsim thiab tswj cov txheej txheem hauv tsev, omnichannel kev daws teeb meem tuaj yeem yog qhov nyuaj rau cov khw muag khoom. Tau ntau xyoo dhau los, lub ntiaj teb cov khw muag khoom loj tshaj plaws tau pib ua thiab ntsuas cov thev naus laus zis tshiab omnichannel.
Walmart txoj kev koom tes nrog Salesforce yuav muab cov khw muag khoom nkag mus rau tib lub scalable technologies uas Walmart siv. Cov kev daws teeb meem no yuav ua rau tus kheej thiab yooj yim kev lag luam kev paub nrog kev txiav txim siab pom lub sijhawm thiab txhim khu kev qha hauv zos tuaj tos thiab xa khoom.
Walmart, uas siv nws lub khw muag khoom raws li qhov chaw ua tiav, pab cov khw muag khoom siv lawv lub khw muag khoom kom ua tiav cov xaj los ntawm Walmart Commerce Technologies Store Assist app. Nrog Kev Pabcuam Khw Muag Khoom, cov khw muag khoom tuaj yeem txhim kho kev ua tiav hauv khw los ntawm kev xaiv qhov tseeb, nrawm thiab ua haujlwm. Lub app yuav muab kev sib txuas lus sib txuas ntawm cov neeg ua haujlwm thiab cov neeg siv khoom lossis cov neeg tsav tsheb xa khoom thib peb. Nrog Walmart GoLocal, cov khw muag khoom ntawm txhua qhov ntau thiab tsawg yuav nkag mus rau daim ntawv lo dawb, kev xa khoom-raws li kev pabcuam thev naus laus zis los txhawb kev xa khoom tsis muaj kev cuam tshuam rau lawv cov neeg siv khoom.
"Los ntawm kev sib koom tes no, cov khw muag khoom tuaj yeem siv tib lub thev naus laus zis tshiab thiab muaj peev xwm ua kom muaj zog uas txhawb nqa Walmart qhov kev tuaj tos thiab xa khoom," said Anshu Bhardwaj, tus lwm thawj coj loj, thev naus laus zis thiab kev lag luam, Walmart Global Technology. "Cov thev naus laus zis zoo ib yam uas ua rau Lub Khw Pabcuam tau ua rau Walmart ua tiav ntau dua 830 lab xaj hla dhau 4,700 Walmart khw. Ua ke nrog Salesforce, cov khw muag khoom tuaj yeem ntsuas lawv txoj kev lag luam thiab xa tus kheej, yooj yim cov neeg yuav khoom xav tau. "
"Cov neeg yuav khoom txuas ntxiv cia siab tias cov npe yuav xa cov kev sib txuas thiab tsis muaj kev sib txhuam thoob plaws lub cev thiab digital touchpoints. Qhov tseeb, ib ntawm tsib qhov kev txiav txim hauv online tau tso rau lub asthiv ua ntej Christmas tau tuaj tos hauv khw, "said Rob Garf, tus lwm thawj coj thiab tus thawj tswj hwm ntawm khw muag khoom, Salesforce. "Nrog lub zog ua ke ntawm Walmart thiab Salesforce, cov khw muag khoom tuaj yeem tsav txoj kev vam meej nrog cov thev naus laus zis zoo tshaj plaws hauv chav kawm los txhawb lawv cov peev xwm omnichannel, tsav kev ua tau zoo, thiab xyuas kom meej tias txhua qhov kev yuav khoom sai sai rau hauv tes ntawm cov neeg yuav khoom - tsis hais lawv nyob qhov twg."
Nrog Walmart Store Assist thiab Walmart GoLocal, cov khw muag khoom siv Salesforce yuav muaj peev xwm nkag mus rau qhov kev ua tiav thiab cov kev xa khoom hauv zos uas txhawb nqa los ntawm Walmart qhov zoo tshaj plaws-hauv-chav thev naus laus zis, kev tshaj lij kev xa khoom, thiab kev xa khoom thoob ntiaj teb. Nrog rau kev koom tes nrog Salesforce, Walmart tab tom ua haujlwm rau txhua tus neeg muag khoom xav tau los tswj kev ua tiav hauv zos thiab xa khoom. Lawv tsuas tuaj yeem ntsaws rau hauv thiab mus. Los ntawm kev sib koom tes, Walmart thiab Salesforce tau muab cov kev daws teeb meem zoo rau cov lag luam ntawm txhua qhov ntau thiab tsawg kom tau raws li - thiab tshaj - cov neeg siv khoom xav tau.
Nrog Walmart thiab Salesforce, cov khw muag khoom yuav muaj peev xwm tswj hwm cov khoom xa tuaj hauv zos los ntawm Walmart GoLocal thiab pab lawv cov neeg siv khoom nrog cov kev daws teeb meem xa tuaj hauv zos uas muaj kev ntseeg siab, tib hnub xa tuaj raws li kev paub dawb-dawb, uas tso cai rau lawv khaws cov neeg siv khoom hauv qab lawv. hom.
Salesforce Commerce Huab thiab Order Management tuaj yeem pab cov khw muag khoom zoo tswj hwm lawv cov neeg siv khoom omnichannel kev yuav khoom thoob plaws ib lub platform thaum siv AI thiab cov ntaub ntawv ntawm lub sijhawm los muab cov neeg siv khoom sib txuas, kev paub txog tus kheej thaum tsav tsheb ua haujlwm thiab tau txais txiaj ntsig thoob plaws omnichannel mus ncig ua si.
"Cov khw muag khoom tab tom nrhiav txoj hauv kev los txhim kho tus nqi kom zoo thaum ua tau raws li lawv cov neeg siv khoom xav tau, tsis hais qhov twg lossis lawv xaiv mus yuav khoom li cas. Kev ua tiav los ntawm cov khw muag khoom yog txoj hauv kev zoo kom ua tiav cov hom phiaj no thiab pab cov neeg siv khoom sai thiab ntseeg siab los ntawm kev xa khoom hauv zos, "hais tias Harsit Patel, tus lwm thawj coj thiab tus thawj coj ntawm Walmart GoLocal. "Peb cia siab tias yuav txuas cov khw muag khoom ntau dua nrog kev hloov kho, cov kev daws teeb meem hauv zos lawv xav tau."
Walmart's proven technologies txhim kho cov kev paub dhau los thiab txhim kho kev xa mus sai sai thiab txo qhov teeb meem ntawm kev muag khoom. Cov khw muag khoom tuaj yeem ua rau omni khw muag khoom siv thev naus laus zis thiab lub zog sib xyaw curbside khaws thiab xa khoom rau cov neeg ua haujlwm thiab cov neeg siv khoom siv cov thev naus laus zis kho tau.
Nrog rau cov kev pabcuam kev lag luam, cov khw muag khoom tuaj yeem ua kom lawv cov kev siv zog AI los ntawm kev siv Walmart cov qauv kev kawm tshuab los txhim kho kev kwv yees cov khoom muag, tus nqi thiab kho cov neeg siv khoom lag luam.
Walmart's Commerce Technologies lub vev xaib hais tias "Peb tau nqis peev rau hauv lub khw muag khoom muaj txiaj ntsig zoo," "Los ntawm kev tshaj tawm ib qho ntawm thawj tus kheej ntiag tug satellite network los txhim kho kev kawm sib sib zog nqus AI, Walmart tau hloov zuj zus mus ua tus neeg siv khoom ua ntej."
Tau qhov twg los: https://www.forbes.com/sites/sharonedelson/2023/01/12/walmart-commerce-technologies-and-salesforce-partner-to-unlock-local-fulfillment-and-delivery-solutions-for- cov khw muag khoom /