Walgreens 'Digital Commerce Evolution

Koj hnov ​​lo lus "digital transformation" txhua qhov chaw. Qhov ntawd txhais tau hais tias sib txawv rau cov neeg sib txawv. Tab sis ib yam uas ntau tus yuav pom zoo nws txhais tau tias yog tso rau hauv cov ntawv thov tshiab uas tsis muaj nyob, lossis tej zaum ntau zaus, rhuav tshem cov ntawv qub qub thiab hloov lawv nrog cov software niaj hnub ntau dua. Tab sis rip thiab hloov yog kim, siv sij hawm, thiab pheej hmoo. Tsis muaj txoj hauv kev zoo dua? Walgreens
WBA
xav li ntawd. Lawv tau txais lub digital "evolution."

Walgreens yog lub khw muag tshuaj loj. Lawv cov khw muag hneev taw loj muag ntau ntau yam khoom dua li cov khoom kho mob xwb. Qhov no yog lub tuam txhab pej xeem loj nrog 8,900 lub khw hauv Asmeskas, Puerto Rico, thiab US Virgin Islands. Lawv tau tsim $ 132.5 nphom hauv kev muag khoom hauv lawv lub xyoo dhau los.

Walgreens, zoo li ntau lwm cov khw muag khoom, tau txais omnichannel. Tab sis qhov ntsuas ntawm lub tuam txhab ntxiv cov teeb meem. Lawv pab 9 lab tus neeg siv khoom txhua hnub. Lawv muaj ntau tshaj 200 lab khoom / khw muag khoom ua ke. Cov nplai me me ua rau qhov kev txiav txim raug cog lus rau cov neeg siv khoom online nyuaj.

Walgreens thiab COVID

Ua ntej COVID lub tuam txhab tau muaj peb lub xyoos los ntxiv omnichannel kev txiav txim ntws los ntawm kev ntxiv kev yuav khoom hauv online / tuaj tos hauv khw thiab khaws cia. Lawv xav txhawb kom muaj kev paub zoo dua, tsis muaj kev sib haum xeeb thoob plaws hauv khw thiab khw hauv online. Thiab ecommerce thiab omnichannel ua tiav nqi ntau dua. Lawv kuj xav txhim kho lawv cov nqi los ua haujlwm hauv cov cheeb tsam no. Cov khw muag khoom loj tau xav txog tag nrho rip thiab hloov ntawm lawv cov keeb kwm kev faib kev tswj hwm kev daws teeb meem - qhov kev daws teeb meem tseem ceeb uas txhawb nqa omnichannel kev ua tiav.

Brian Amend tau hais tias "Tom qab ntawd COVID tsoo," Brian Amend tau hais. Mr. Amend yog tus thawj coj loj ntawm cov khoom siv saw hlau ntawm Walgreens. "Hmo ntuj cov neeg siv khoom xav tau hloov pauv." Lub tuam txhab xav tau kom ceev lawv txoj kev omnichannel. “Peb yeej tau muaj kev tuaj tos tos rau xya xyoo dhau los. Peb txiav nws vim qhov kev thov rau kev pabcuam tsis nyob ntawd. " Tab sis tam sim no nws yog tag nrho ceev ua ntej.

Mr. Amend piav qhia Walgreens qhov project hauv kev hais lus ntawm Blue Yonder ICON
ICX
neeg siv lub rooj sib tham rau lub Tsib Hlis 25^th. Blue Yonder yog tus thawj coj ntawm cov khoom lag luam thiab cov khw muag khoom software daws teeb meem.

Walgreens tau txais kev daws teeb meem Microservices

Txhawm rau kom tau txais cov peev txheej uas lawv xav tau sai, lawv tsis tuaj yeem tshem tawm cov txheej txheem kev tswj hwm qub txeeg qub teg thiab siv peb xyoos los ua qhov tshiab. Walgreens xav ob zaug. Lawv txiav txim siab qhov kev daws teeb meem uas twb muaj lawm muaj kev ua haujlwm zoo thiab tuaj tos thiab ntim cov peev txheej. Qhov xav tau yog qhov zoo dua rau kev cog lus muaj peev xwm. Es tsis txhob rip thiab hloov, yog vim li cas ho tsis cia li augment lub uas twb muaj lawm tov? Tab sis yog tias augmentation txhais tau tias ntxiv cov cai rau kev daws teeb meem, qhov ntawd kuj yuav siv sij hawm ntev thiab txaus ntshai heev.

Tab sis thev naus laus zis tau nce zuj zus. Niaj hnub no peb muaj cov kev daws teeb meem tsim los ntawm microservices. Lub microservice architecture npaj ib daim ntawv thov raws li kev sau ntawm "loosely-coupled" cov kev pabcuam. "Loosely coupled" txhais tau hais tias kev hloov pauv hauv ib feem tsis cuam tshuam rau kev ua haujlwm ntawm lwm cov khoom. Qhov no txhais tau tias microservices tivthaiv tuaj yeem coj mus rau lub neej ywj pheej ntawm lwm tus. Loose coupling txo txhua hom kev vam khom thiab qhov nyuaj ib puag ncig ntxiv kev ua haujlwm tshiab rau ib daim ntawv thov uas twb muaj lawm lossis kev sib koom ua ke nrog cov kev daws teeb meem los ntawm lwm tus neeg muag khoom.

Lub peev xwm los txhim kho microservice los txhim kho daim ntawv thov qub txeeg qub teg yuav tsum muaj kev paub tob tob ntawm daim ntawv thov ntawd. Tab sis Blue Yonder, raws li lawv tau txais Yantriks xyoo 2020, muaj kev paub txog.

Walgreens txiav txim siab los siv cov kev pabcuam microservices los ntawm Blue Yonder hu ua Luminate Kev Lag Luam los txhawb lawv cov kev daws teeb meem uas twb muaj lawm. Blue Yonder hais rau Walgreens tias lawv tuaj yeem tau txais kev ua haujlwm siab heev uas yuav tsum tau ua hauv 6 lub hlis. Qhov no yuav yog ib qho kev siv ceev heev rau hom kev daws teeb meem no. Yog li ceev ceev hauv qhov tseeb, Eric Orlosky, tus thawj coj ntawm cov khoom lag luam loj ntawm Walgreens, nco qab tias nws luag thaum nws hnov ​​​​lub sijhawm. Tus tsav tau ua tiav hauv 5 lub hlis. Thaum kawg ntawm 7 lub hlis, lawv tau siv cov kev daws teeb meem thoob plaws hauv cov saw ntawm cov khw muag khoom. Mr. Amend tau qhuas heev rau pab neeg Blue Yonder uas tau txhawb nqa lawv hauv lawv qhov kev siv.

Walgreens yog ua ntej ntawm feem ntau ntawm cov muag khoom nyob rau hauv cov kev pab cuam cog lus lawv ua rau cov neeg siv khoom online. Yog tias tus neeg siv khoom pom zoo tuaj nqa qhov kev txiav txim hauv khw, Walgreens cog lus tias yuav muaj cov khoom muaj nyob hauv 30 feeb tom qab tus neeg siv khoom ntaus "yuav." Rau kev xa khoom hauv tsev, Walgreens tab tom xa khoom me me li 1 teev rau kev txiav txim muab tso rau hauv lub khw muag khoom lub sijhawm ua haujlwm.

Qhov kev daws teeb meem Blue Yonder tau txhim kho cov txheej txheem ntawm yuav ua li cas kom ua tiav qhov kev txiav txim zoo raws li hom kev txiav txim - khaws cia hauv khw, nkoj los ntawm khw, nkoj los ntawm ecommerce faib chaw, lossis xa khoom xa tuaj - qhov twg cov khoom muag kom ua tiav qhov kev txiav txim. yog thiab seb tag nrho cov khoom muag rau tag nrho qhov kev txiav txim yog tam sim no, thiab seb puas muaj sijhawm txaus los ua kom tiav qhov kev txiav txim raws sij hawm los ntawm qhov chaw ua tiav.

Cov peev txheej tshiab no tau pab Walgreens loj hlob lawv cov kev muag khoom digital los ntawm 116% hauv ob xyoos dhau los. Txawm hais tias kev ntshai ntawm tus kab mob tau txo qis thiab tib neeg tsis ntshai mus xyuas cov khw muag khoom, Mr. Amend tsis xav tias kev muag khoom digital yuav qeeb. "Peb tau siv rau qhov yooj yim." Tsis tas li ntawd, ntawm cov khoom lag luam luv luv, zoo li cov mis mos, cov neeg siv khoom xav paub cov khoom hauv Tshuag. Cov neeg siv khoom tuaj xyuas lub vev xaib hauv internet kom paub tseeb tias lub khw muaj cov khoom lag luam kom lawv tsis tas yuav mus ncig hauv lub khw. Thaum online, lawv nyiam mus ua ntej thiab yuav nws.

Yuav ua li cas tom ntej?

Order tswj systems yog lub sijhawm tiag tiag. Tab sis cov txheej txheem npaj cov khoom lag luam uas kwv yees qhov twg cov khoom yuav xav tau tsis yog. Tsis muaj kev kwv yees zoo tag nrho. Qhov no txhais tau hais tias kev txiav txim feem ntau tsis ua tiav los ntawm qhov chaw zoo tagnrho. Qhov teeb meem ntawm qhov no yog qhov kev kwv yees raws li keeb kwm. Yog tias qhov kev txiav txim tau ua tiav los ntawm qhov chaw ua tiav qhov zoo tshaj plaws, nws saib rau daim ntawv thov kev npaj xav tau zoo li qhov kev thov los ntawm qhov chaw ntawd. Walgreen txaus siab los ntawm kev ua haujlwm zoo dua uas sib koom ua ke nrog kev npaj cov khoom muag nrog kev ua tiav kev txiav txim. Nyob rau tib lub sijhawm, qhov kev ua haujlwm no yuav txhim kho cov khoom muag tso rau kev txhawb nqa omnicommerce.

Qhov thib ob, qhov tseeb ntawm cov khoom muag ntawm cov khw muag khoom yeej tsis raug raws li qhov tseeb ntawm cov khoom muag ntawm cov khw muag khoom. Qhov ntawd yog vim tias cov khoom muag ntawm lub khw yuav nyob hauv cov neeg siv khoom lub laub thiab vim yog tub sab. Shrinkage ntau dua nyob rau hauv khw muag khoom, thiab cov ntawv tsis ntev los no qhia tias qhov teeb meem no tau tshwm sim zuj zus thaum lub sij hawm COVID. Qhov tshwm sim yog tias lub khw muag khoom tsis cog lus tag nrho cov khoom muag hauv lub khw. Kev tswj hwm kev txiav txim yuav tsis cog lus rau ob yam khoom kawg uas nws ntseeg tias cov khoom muag pom tau vim nws xav tias cov khoom muag yuav tsis muaj tiag. Tab sis tus naj npawb tsis khoom no feem ntau yog qhov tsis txaus ntseeg. Walgreens txaus siab rau kev siv tshuab kev kawm los ntawm Blue Yonder los laij cov khoom lag luam zoo tshaj plaws los ntawm cov khoom thiab los ntawm lub khw uas zoo dua qhia qhov tseeb hauv av.