Xyoo tas los tsis yog xyoo stellar rau cov neeg taug kev.
Tej zaum yog vim li cas coob tus thiaj li pinned lawv txoj kev cia siab ntawm 2022.
Kev booking thiab kev nug tau nce ntxiv, hais tias cov neeg ncig tebchaws ncig tebchaws, nyob rau hauv txoj kev nce siab uas, yog tias pom tau, tuaj yeem muaj txiaj ntsig thiab nyuaj rau cov neeg taug kev hauv xyoo tom ntej.
'Tib neeg xav ua kom poob lub sijhawm'
Kev mus ncig hauv 2022 yuav ua haujlwm hnyav dua li ua ntej muaj kev sib kis, hais tias Brandon Berkson, tus tsim ntawm New York-based mus ncig lub tuam txhab Hotels Above Par.
"Tib neeg xav ua kom poob lub sijhawm," nws hais ntxiv tias cov neeg siv khoom muaj peev xwm tau hais tias lawv lub siab xav mus ncig xyoo tom ntej yog ntau dua li yav dhau los.
Ben Drew, tus thawj tswj hwm ntawm TripAdvisor-tus tswv lub tuam txhab mus ncig Viator, tau hais rau lub Kaum Ob Hlis tias qhov kev thov rau kev mus ncig tom ntej yog "qhov txawv txav."
Puam thiab roob tej chaw yog nrov, nrog booking nce 1,665% rau Tulum, Mexico (pom ntawm no) thiab ze li ntawm 700% rau Denali National Park los ntawm 2019 txog 2021, raws li Viator.
M Tshuaj Pleev Productions | Tshav Pob | Getty Dluab
Nws tau hais tias "Kev mus ncig tau rov qab los," nws hais. "Txawm hais tias nyob rau hauv lub ntsej muag ntawm omicron, cov neeg taug kev tau txais kev paub ntau dua li lub sijhawm no hauv kev sib kis ua ntej 2019."
Viator's 2022 cov ntaub ntawv qhia tau hais tias kev booking tseem nce ntxiv txij lub caij ntuj sov mus txog rau lub caij nplooj zeeg, lub sijhawm thaum mus ncig feem ntau qeeb.
Thaum lees paub 2022 tuaj yeem "los nrog cov kev sib tw," Drew hais tias nws cia siab tias nws yuav yog "ib tshooj ntawm kev rov ua kom rov zoo, rov ua dua thiab kev loj hlob rau kev lag luam mus ncig."
Puas yog kev lag luam npaj txhij?
Thaum cov xov xwm ntawm kev lag luam boom zoo li suab paj nruag rau lub pob ntseg ntawm kev lag luam mus ncig, nws tuaj yeem muaj teeb meem yog tias nws tshwm sim sai dhau, Manoj Chacko, tus lwm thawj coj ntawm lub tuam txhab tswj kev lag luam WNS hais.
Nws tau hais tias "Kev nrawm thiab quab yuam ntawm kev thov tuaj yeem ntes qee tus neeg ua haujlwm kev lag luam mus txawv tebchaws," nws hais. "Piv txwv li, cov tuam txhab lag luam tuaj yeem tawm tsam rov ntiav cov neeg tsav dav hlau. Tsis tas li ntawd, cov kws tsav dav hlau yuav xav tau kev cob qhia ntxiv thiab kev txhawb nqa kev txawj ntse. "
Airlines tsis yog ib feem ntawm kev mus ncig uas yuav nyuaj rau ntiav cov neeg ua haujlwm xyoo no.
Qee qhov 62 lab txoj haujlwm ntsig txog kev mus ncig tau poob rau xyoo 2020, raws li World Travel & Tourism Council. Thaum muaj ntau txoj haujlwm tam sim no rov qab los - thaum Lub Kaum Hli, WTTC kwv yees kev lag luam qib kev ua haujlwm yuav nce 18% hauv 2022 - cov neeg ua haujlwm qub tsis maj rov qab mus rau lawv lub luag haujlwm qub.
Hlawv los ntawm kev ua haujlwm thoob plaws hauv kev lag luam, qee cov neeg ua haujlwm tau mus rau lwm qhov kev lag luam. Lwm tus tsis kam ua txoj haujlwm hauv ntej hauv lub sijhawm ntawm cov neeg siv khoom npau taws thiab kev ua phem.
Spain, Ltalis, Fabkis, UK, Portugal (pom ntawm no) thiab Asmeskas yog qee lub tebchaws ntsib cov neeg ua haujlwm tsis txaus hauv kev lag luam ncig tebchaws, raws li WTTC.
Gonzalo Azumendi | Pob zeb | Cov duab Getty
Ib ntawm 13 txoj haujlwm ntsig txog kev mus ncig hauv Tebchaws Meskas yuav tsum nyob twj ywm tsis ua tiav, raws li WTTC cov neeg ua haujlwm tshaj tawm hauv lub Kaum Ob Hlis. Hauv Portugal, tus lej nce mus rau 1 ntawm 9, raws li tsab ntawv ceeb toom.
Jon Bortz, tus thawj coj ntawm US-based Pebblebrook Hotel Trust tau hais rau CNBC's "Kev Sib Hloov" xyoo tas los, "Nws nyuaj rau nrhiav cov kws ua zaub mov thiab cov servers txaus los cuam tshuam nrog kev nce ntxiv thiab kev rov qab los ntawm kev thov hauv kev lag luam,"
Txhawm rau ua kom qhov sib txawv, cov neeg ua haujlwm ua haujlwm tshaj sijhawm thiab cov thawj coj tau "ua haujlwm hloov," nws hais.
Rau cov neeg taug kev, cov neeg ua haujlwm tsis txaus tuaj yeem cuam tshuam kev mus ncig qeeb thiab txo cov kev pabcuam, los ntawm tsawg lub tsev noj mov tshwj xeeb mus rau kev tshem tawm cov kev pabcuam tu vaj tsev txhua hnub.
“Peb yog ib qho ntawm thawj qhov kev lag luam uas raug ntaus; peb yuav yog ib tus neeg kawg uas yuav rov qab los tau tag nrho, "Bortz hais. "Peb yuav hais kom cov neeg siv khoom ua siab ntev."
Kev txhawb nqa rau tech
Ib qho kev poob qis ntawm cov neeg ua haujlwm qhia txog kev hloov pauv ntawm kev lag luam, uas tau pib ntev ua ntej muaj kev sib kis, siv thev naus laus zis los ua qee yam haujlwm hauv kev mus ncig.
Cov haujlwm xws li xa cov kev pabcuam hauv chav thiab tu tshav dav hlau tuaj yeem ua tau los ntawm cov neeg hlau, hais tias Rachel Fu, tus thawj coj ntawm University of Florida's Tourism, Hospitality thiab Event Management department. Cov tsev so tseem tuaj yeem siv "concierge robots" los pab cov neeg siv khoom xaj, nws hais.
Fu hais tias "Siv AI kom zoo tuaj yeem txo cov nqi zog ntau yam tsis muaj kev cuam tshuam rau qib kev pabcuam tus kheej," Fu hais.
Peb yuav pom ntau lub elevator tsis kov ntau ntxiv rau xyoo tom ntej.
Niam Ziraknejad
NZ Technologies, tus tsim thiab CEO
Qhov no tuaj yeem pab cov lag luam kaw qee qhov kev sib txawv ntawm kev ua haujlwm, tab sis kev tsim kho tshiab uas cuam tshuam ncaj qha rau cov neeg taug kev tuaj yeem tseem ceeb dua vim tias cov tuam txhab txuas ntxiv sib ntaus sib tua rau cov nyiaj mus ncig ua si.
Qee lub tsev so cia cov qhua tuaj xyuas thiab tawm, book lub tshav dav hlau hloov chaw thiab teem caij spa ntawm cov apps, zoo li ib qho los ntawm cov khoom kim heev Four Seasons.
Ben Trodd, tus lwm thawj coj loj ntawm kev muag khoom thiab kev lag luam hauv tsev so ntawm Four Seasons Hotels and Resorts tau hais tias "Tsis zoo li ntau lwm yam kev tos txais qhua, Four Seasons Chat yog siv los ntawm cov neeg tiag tiag ntawm cov khoom,"
Ib lub tshuab hu ua "HoverTap" ua rau lub elevator tsis kov. Tsim los ntawm lub tuam txhab tech NZ Technologies, cov elevator no tau siv hauv Canada thiab Tebchaws Meskas, raws li cov neeg sawv cev ntawm tuam txhab.
"Peb yuav pom ntau lub elevator tsis kov ntau ntxiv rau xyoo tom ntej," hais Nima Ziraknejad, lub tuam txhab tus tsim thiab CEO.
Ntawm no yog lawv ua haujlwm li cas:
Lub elevator yog qhov pib xwb. Cov thev naus laus zis tuaj yeem siv rau ntawm qhov chaw kov siab, hais tias Ziraknejad. Lub tuam txhab npaj yuav nthuav dav rau kev pabcuam tus kheej kiosks hauv tshav dav hlau, tsev noj mov thiab tsev so, nrog rau ATMs thiab lub dav hlau zaum rov qab kev lom zem, nws hais.
Tsis ntev cov tuam txhab uas muaj cov thev naus laus zis nce qib no yuav muaj qhov zoo dua cov uas tsis ua, hais tias WNS 'Chacko.
"Nyob rau hauv qee lub tebchaws, cov neeg caij tsheb tseem xav tias yuav sau cov ntawv sau thiab ua raws li cov cai ntawm cov neeg ua haujlwm tuav lawv daim ntawv hla tebchaws thiab lwm yam ntaub ntawv mus ncig," nws hais. "Lwm qhov, piv txwv li, hauv Spain, cov ntaub ntawv feem ntau ... tuaj yeem muab tso rau hauv ib qho app."
Raws li cov neeg siv khoom xav tau thiab muaj cov thev naus laus zis touchless nce, cov kev nce qib no "yuav muaj tseeb tshwm sim los ua tus sib tw tseem ceeb sib txawv," nws hais.
Tau qhov twg los: https://www.cnbc.com/2022/01/12/travel-is-roaring-back-thats-good-and-bad-for-travelers.html