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Nyob rau lub sijhawm ntev, nws yuav tsum pheej yig dua thiab yooj yim dua rau kev pabcuam roj teeb fais tsheb, piv rau cov tsheb thiab cov tsheb thauj khoom nrog lub tshuab hluav taws xob sab hauv, tab sis nyob rau hauv lub sijhawm luv luv, BEVs rub qhov nruab nrab rau cov neeg siv khoom txaus siab hauv qhov tseeb. JD fais fab Customer Service Index, luam tawm lub Peb Hlis 9.
Hauv kev tshawb fawb, EV tswv tshaj tawm tias lawv cov tsheb yuav raug rov qab ntau dua li ICE tsheb, thiab qhov ntawd yog qhov laj thawj loj rau cov qhab nia qis, hais tias Chris Sutton, tus lwm thawj ntawm kev muag khoom tsheb ntawm JD Power.
"Kev txaus siab ntawm EV yog hais txog," yog tias nws tsis txhim kho nyob rau ob peb xyoos tom ntej no, Sutton tau hais hauv kev xam phaj hauv xov tooj. Qhov nruab nrab, cov neeg siv khoom txaus siab ntawm cov tswv ntawm EVs yog 42 cov ntsiab lus qis dua cov tswv ntawm ICE tsheb, ntawm 806 vs. 848 raws li kev tshawb fawb.
Dab tsi ua yuam kev? BEVs yog cov neeg kho tshuab yooj yim dua, nrog cov khoom txav tsawg dua li cov tsheb ICE, thiab tsis muaj cov roj cav ua kom txias. Lawv yuav tsum kho kom yooj yim dua, thiab yuav tsum tau mus ntsib cov neeg muag khoom tsawg dua, vim tsis muaj kev hloov pauv roj.
Nyias, Consumer Reports Thaum Lub Kaum Ib Hlis 2022 tau muab EVs cov qhab nias qis dua piv rau ICE tsheb, rau cov teeb meem xws li haum thiab ua tiav, thiab cov tshuab infotainment. Qhov xwm zoo yog, EV cov tswv tsis tau tshaj tawm ntau qhov kev tsis txaus siab txog lub tshuab hluav taws xob, Cov Neeg Siv Khoom Qhia tau hais.
Ntawm JD Power, Cov Kev Pab Cuam Cov Neeg Siv Khoom yog nyob rau ntawm 1,000-point scale. Rau kev lag luam tag nrho, qhov qhab nia nruab nrab yog 846.
Qhov ntawd tau qis dua piv rau xyoo dhau los qhov kev tshawb fawb. Pom zoo, nws tsuas yog 2-point poob tawm ntawm qhov ua tau 1,000 cov ntsiab lus.
Tab sis Sutton tau hais tias nws yog thawj zaug hauv 28 xyoo kev lag luam CSI cov qhab nia ua tsis tau zoo los ntawm ib xyoos mus rau lwm qhov, thiab EVs tau ua rau poob qis hauv cov qhab nia nruab nrab rau tag nrho kev lag luam, txawm tias EV kev lag luam feem tseem qis.
Sutton tau taw qhia tias nws yog hnub ntxov rau kev txais yuav loj ntawm EVs, yog li nws tsim nyog xav tias CSI cov qhab nia yuav txhim kho, vim cov tuam txhab tau txais cov kab laum tawm ntawm cov thev naus laus zis tshiab, thiab raws li cov kws pab tswv yim thiab cov kws tshaj lij kev pabcuam tau txais kev cob qhia ntxiv thiab kev ua haujlwm ntawm EVs.
Xyoo 2022, Asmeskas kev ua lag luam rau EVs yog 5.6%, nce los ntawm 3.1% ib xyoos ua ntej, raws li Automotive News. Pab koom nrog Jim Henry, tus neeg ua haujlwm ywj pheej, kuj sau rau Automotive News.
Dhau li ntawm qhov nruab nrab siab dua ntawm kev rov qab los, EV cov tswv kuj tau tshaj tawm qhov kev txaus siab qis dua nrog "kev paub tus kws pab tswv yim," JD Power daim ntawv ntsuam xyuas tau hais. EV cov tswv tau ntsuas qhov kev pabcuam tus kws tshaj lij ntawm 8.01 ntawm kaum, piv rau 8.59 rau ICE tsheb.
Sutton tau hais tias "Nyob ntawm pab kws pab tswv yim, qhov ntawd yog qhov chaw koj cia siab tias yuav muaj qee qhov kev nce qib," Sutton tau hais.
Xyoo no Kev Tshawb Fawb Kev Pabcuam Hauv Tebchaws Meskas yog raws li cov lus teb los ntawm 64,248 tus tswv thiab cov neeg tsawg xyoo 2020 txog 2022 qauv tsheb. Txoj kev tshawb no tau ua haujlwm txij lub Yim Hli mus txog Lub Kaum Ob Hlis 2022, JD Power tau hais.
Tau qhov twg los: https://www.forbes.com/sites/jimhenry/2023/03/09/the-future-may-be-rosy-but-for-now-jd-power-says-ev-owners-are- tsawg-zoo siab-nrog-kev pabcuam-kev paub /