Lub Tuam Txhab Muag Khoom Zoo Tshaj Plaws Koj Tsis Tau Paub Txog

Ferguson PLC, tus nqi ntxiv tus xa khoom ntawm cov kav dej thiab cov khoom siv cua sov, tuaj tawm nrog lawv cov txiaj ntsig peb lub hlis twg thaum Lub Rau Hli 14^th. Hauv cuaj lub hlis xaus rau lub Plaub Hlis 30^th lawv tau tsim ntau dua $ 20 nphom hauv cov nyiaj tau los, loj hlob los ntawm 27 feem pua, thiab tsim tau peb lub hlis twg ntawm ib lab nyiaj hauv kev ua haujlwm. Txawm hais tias lawv qhov loj me, ob peb tus neeg sab nraud ntawm lawv txoj kev lag luam tau hnov ​​​​txog lawv.

Tom qab lawv cov nyiaj khwv tau los, Michael Jacobs tau muaj rau kev xam phaj. Yawg Jacobs yog tus lwm thawj coj loj rau kev xa khoom ntawm Ferguson. Thaum lub npe hu ua tus xa khoom, "kev tswj xyuas cov saw hlau yog peb lub peev xwm tseem ceeb. Peb tau tsim peb lub koom haum nyob ib ncig ntawm qhov no. " Tshwj xeeb, Ferguson cov khoom siv tau tsim kom ceev thiab muab kev pabcuam siab. "99.8% ntawm cov khoom hauv Tshuag xa tib hnub ua haujlwm los ntawm peb cov DCs; uas yog qhov zoo tshaj plaws ntawm kev yug me nyuam rau txhua qhov kev lag luam. " Ferguson tau tsim lawv cov saw hlau nyob ib puag ncig cov kev xav tau ntawm lawv cov neeg siv khoom uas xav tau kev nkag mus rau ntau yam ntawm cov khoom, siab sau-tus nqi, thiab kev xa khoom ceev.

Ferguson Supply Chain

Ferguson muaj cov saw hlau loj thiab nyuaj. Ferguson muab cov kav dej thiab cov khoom cua sov rau 9 pawg neeg siv khoom tshwj xeeb - tshaj li ib lab tus neeg siv khoom - hauv Asmeskas thiab Canada. Lawv muag ntau dua ib lab cov khoom lag luam uas muaj qhov loj me los ntawm cov khoom siv tooj liab me me mus rau 40-ko taw kav. Lub tuam txhab muab khoom los ntawm 34,000 tus neeg xa khoom tawm ntawm 30 lub tebchaws. 22,000 lub thawv txav txhua xyoo los ntawm 53 qhov chaw nres nkoj. Lawv ua haujlwm, ob qho tib si lawv tus kheej lub nkoj thiab lub nkoj tshwj xeeb, uas muaj 5,300 lub tsheb thauj khoom. Cov tsheb thauj khoom no muaj qhov loj me los ntawm semitrucks mus rau cov tsheb thauj khoom. Cov khoom lag luam ntws los ntawm 2 lub chaw xa khoom, 14 lub chaw faib khoom lag luam nyob hauv North America, 66 mais kawg thauj cov chaw thauj khoom, thiab ze li ntawm 1,700 ceg chaw.

Thoob plaws hauv Teb Chaws Asmeskas, Ferguson muaj 6.5 lab square feet hauv 10 lub chaw faib khoom thiab 35 lab square feet thoob plaws nws cov ceg network. Qhov ntawd yog qhov ua rau tib hnub thiab hnub tom ntej xa tuaj rau ntau dua 95 feem pua ​​​​ntawm cov neeg Asmeskas.

Cov khoom tau ua tiav rau cov neeg siv khoom hauv ntau txoj kev. Cov khoom, tau kawg, tuaj yeem khaws ntawm cov ceg ntoo. Tab sis kev xaj hauv online txhawb nqa hauv khw muag khoom ntawm cov khoom uas twb tau khaws thiab ntim khoom lossis cov khoom khaws cia. Cov khoom tuaj yeem xa mus rau qhov chaw ua haujlwm lossis chaw ua lag luam. Kev xa khoom, dhau los, tuaj yeem xa tawm ntawm lub chaw xa khoom lossis xa tawm los ntawm tus neeg muag khoom. Lub tuam txhab tab tom sim cov khoom ruaj ntseg rau cov khoom lag luam ntawm lawv qhov chaw loj. Qhov no yuav tso cai rau 24 teev hauv ib hnub, xya hnub hauv ib lub lis piam, nkag mus rau lawv cov khoom.

Ntxiv rau qhov nyuaj ntawm cov saw hlau yog tias Ferguson yog ib lub tuam txhab acquisitive. Hauv xyoo nyiaj txiag them los ntawm daim ntawv tshaj tawm txhua xyoo, lub tuam txhab muaj xya qhov kev yuav khoom thiab ib qho kev rho tawm. Qhov kev yuav khoom tau ntxiv ntau pua lab nyiaj tau los.

Tau Txais Feem ntau ntawm Cov Neeg

Tsav tsheb cov saw hlau zoo yog nyob ntawm seb tib neeg raug xaiv thiab tswj, cov txheej txheem, thiab siv tshuab li cas. Hauv daim ntawv tshaj tawm txhua xyoo uas lawv tau tshaj tawm txog lawv cov teeb meem kev ua haujlwm tseem ceeb (KPIs), lawv tsis yog qhia txog kev ntsuas nyiaj txiag tseem ceeb thiab NPS, lawv kuj muaj tib neeg kev ntsuas. Lawv txoj kev koom tes nrog kev tshawb fawb tso cai rau Ferguson nkag siab txog tus tsav tsheb cuam tshuam txog kev koom tes thoob plaws lawv 31,000 tus neeg ua haujlwm.

Daim ntawv ntsuam xyuas tsom rau plaub nqe lus nug txog kev tawm tswv yim, kev txaus siab, kev txaus siab thiab kev cog lus. Cov koom tes yuav tsum pom zoo rau tag nrho plaub nqe lus nug kom lees paub tias yog "kev koom tes." 56% ntawm cov neeg ua haujlwm tshawb fawb tau koom nrog.

Lub tuam txhab tseem ua cov qhab nia ntawm huab cua ntawm cov neeg ua haujlwm ntawm cov tuam txhab, cov ceg, thiab cov tsev khaws khoom. Muaj cov qhab nia huab cua rau txhua qhov chaw uas saib ntawm qib kev koom tes thiab kev txaus siab ntawm pab pawg ntawm qhov chaw ntawd. Yog tias koj xav tau cov neeg ua haujlwm koom nrog, koj xav tau cov thawj coj zoo. "Cov qhab nia muaj ntau yam ua rau tus thawj coj saib xyuas cov teeb meem, cov kws qhia, thiab ua haujlwm ua haujlwm," Mr. Jacobs tau piav qhia. "Nws yog ib feem loj ntawm tus thawj coj lub luag haujlwm." Tus thawj tswj hwm cov lus ceeb toom ncaj qha muab cov ntawv qhia tsis qhia npe, hauv qab-up ntawm lawv cov thawj coj. Cov qhab nia no cuam tshuam rau tus thawj tswj hwm tus kheej cov qhab nia.

Yog tias koj xav tau cov neeg ua haujlwm koom nrog, kev nyab xeeb yuav tsum yog qhov tseem ceeb. Lub tuam txhab tau sau txog 1.9 qhov kev raug mob uas ua rau tus neeg ua haujlwm tau txais kev kho mob lossis mus tsev rau txhua 200,000 teev ua haujlwm. Qhov no yog 10% kev txhim kho nyob rau xyoo dhau los. Lub tuam txhab tau qhia txog kev txhim kho txuas ntxiv ntawm qhov ntsuas no. Raws li Mr. Jacobs, kab lis kev cai kev nyab xeeb no tau cuam tshuam txog txoj hauv kev uas lawv tswj hwm COVID. Lub tuam txhab tau raug xaiv los ua lag luam tseem ceeb uas yuav tsum tau qhib. Lub tuam txhab tau ua haujlwm hnyav los tsim kom muaj ib puag ncig zoo kom lawv cov neeg muaj kev nyab xeeb.

Kev cob qhia kuj tseem ceeb heev. Daim ntawv tshaj tawm txhua xyoo hais txog ntau hom kev cob qhia uas muaj los ntawm lub tuam txhab. Tab sis Mr. Jacobs tau tham txog kev cob qhia ntawm ib lub koom haum tshwj xeeb ntawm cov kws tshuaj xyuas cov khoom siv. Lub tuam txhab siv cov cuab yeej tsim network los ntawm Coupa. Qhov no yog ib qho tseem ceeb tsom xam cov cuab yeej rau kev tswj xyuas cov khoom lag luam zoo. Network tsim software tuaj yeem muab cov kev soj ntsuam zoo ntawm qhov chaw cov khoom muag yuav tsum tau nyob kom txo tus nqi thaum txhim kho kev pabcuam; qhov chaw yuav tsum ua kom tiav cov hom phiaj tib yam; kev sib koom ua ke tseem ceeb thiab kev nkag siab txog kev yuav khoom; thiab kev nkag siab txog qhov loj npaum li cas lub nkoj yuav tsum yog, hom tsheb twg xav tau, thiab lawv yuav tsum nyob qhov twg. Ferguson ua 20 txog 30 txoj kev tshawb fawb hauv ib xyoos uas siv cov cuab yeej no. Ib txoj kev tshawb no tuaj yeem tsav ntau lab nyiaj hauv kev khaws cia lossis txawm tias txhim kho qib kev pabcuam.

Txawm li cas los xij, muaj kev cob qhia thiab kev loj hlob ntawm tus qauv cuam tshuam nrog kev siv cov cuab yeej ntse no zoo. Coupa tus qauv maturity yog cov ncauj lus kom ntxaws heev. Nws tshuaj xyuas cov kev txawj ntawm cov neeg hauv pab pawg, cov txheej txheem, thev naus laus zis, thiab cov tswv yim cuam tshuam nrog kev tsim cov saw hlau. Ferguson tab tom mob siab ua haujlwm kom txav mus rau qhov kev loj hlob ntawm qhov nkhaus.

Cov txheej txheem tseem ceeb

Cov txheej txheem underlie li cas lub tuam txhab ua haujlwm. Feem ntau, cov txheej txheem yog instantiated nyob rau hauv daim ntawv thov uas qhia yuav ua li cas thiab cov neeg ua hauj lwm ua li cas. Cov txheej txheem yog ib lub ntsiab lus loj heev, tab sis ob txheej txheej txheej txheem tsim nyog hais txog qhov nthuav dav ntxiv yog Ferguson cov peev txheej thiab kev ua raws li kev lag luam thoob ntiaj teb.

Thaum lub sijhawm COVID, ntau lub tuam txhab tau tawm tsam kom tau txais kev pabcuam. "Lub sij hawm txhuas tau nthuav dav txawm rau cov tuam txhab tsim khoom hauv tsev vim tias lawv tau txais cov khoom siv raw los ntawm txawv teb chaws. Lub sij hawm coj mus los ntawm 2 lub lis piam mus rau 14 lub lis piam, Mr. Jacobs piav qhia. Kev yuav khoom yog qhov tseem ceeb kom muaj peev xwm nyob hauv Tshuag nrog cov khoom tseem ceeb tshaj plaws. Ferguson nyiam ua haujlwm nrog cov tuam txhab tsim khoom loj dua thiab nrhiav kev qhia txog kev txiav txim rau 40 lub hlis los ntawm kev npaj cov txheej txheem uas koom nrog lawv cov khoom siv. Thaum Covid, Ferguson hais rau lawv cov neeg muag khoom, "yog tias koj tsuas tuaj yeem tsim tau 40% ntawm peb cov xaj, cov no yog 20% peb xav tau. 80% ntawm peb cov khoom khaws cia (cov khoom sib txawv) tsav 97% ntawm peb qhov muag, "Mr. Jacobs piav qhia. "Peb xav ua ntej qhov tseem ceeb rau cov neeg siv khoom. Peb khaws XNUMX% tus nqi sau thaum lub sijhawm COVID! "

Lub tuam txhab tseem yog CTPAT tau ntawv pov thawj ntawm qib siab tshaj plaws. Kev Ua Lag Luam Kev Lag Luam Sib Koom Tes Tawm Tsam Kev Ua Phem (CTPAT) yog ib qho kev pab cuam ntawm US Customs and Border Protection's (CBP) txhawm rau ntxiv dag zog rau kev xa khoom thoob ntiaj teb thiab txhim kho Tebchaws Meskas kev ruaj ntseg ciam teb. Nyob rau sab saum toj ntawm cov txheej txheem kev lag luam thoob ntiaj teb nyob ib puag ncig daim ntawv pov thawj no, tso cai rau Ferguson txav cov khoom los ntawm kev lis kev cai sai dua, nrog kev tshuaj xyuas tsawg dua, dua li cov uas tsis muaj ntawv pov thawj no.

Ferguson nqis peev nyob rau hauv Qhov Zoo Tshaj Plaws Technology

Mr. Jacobs tau hais txog ib pab pawg kws tshuaj ntsuam xyuas kev lag luam uas paub zoo uas ua cov lus pom zoo txog yam khoom siv saw software uas lub tuam txhab yuav tsum yuav. Nws ntseeg tias lub tuam txhab no nyiam kom pom zoo cov kev daws teeb meem uas muaj los ntawm cov tuam txhab kev lag luam loj kev npaj cov peev txheej. Qhov ntawd tsis yog txoj kev Ferguson tau mus. "Peb saib cov kev daws teeb meem sib xyaw ua ke, tab sis thaum kawg, peb tab tom nrhiav cov khoom lag luam zoo tshaj plaws."

Ntxiv rau Coupa, tau hais los saum toj no, lub tuam txhab ua haujlwm nrog Logility rau kev npaj xav tau thiab Infor Nexus los muab cov saw hlau pom pom rau lawv cov khoom siv thoob ntiaj teb. Nyob rau hauv ob qho tib si, lawv tab tom tshuaj xyuas siv lawv pab pawg kws tshawb fawb cov ntaub ntawv los siv tshuab kev kawm los txhim kho cov kev kwv yees thiab kwv yees lub sij hawm tuaj txog. Yawg Jacobs tau sau txog lawv cov tswv yim thev naus laus zis los ntawm kev hais tias "peb tau txhim kho peb cov khoom siv hluav taws xob hauv 3 txog 5 xyoo dhau los kom nyob twj ywm ntawm cov thawj coj."

Lawv tab tom siv Koerber lub tsev khaws khoom qub qub, tab sis cov txheej txheem ua haujlwm tau zoo, thiab lawv tsis xav hloov kho lossis hloov nws. Txoj kev daws teeb meem Koerber yog siv tsis yog los tswj cov chaw faib khoom, tab sis kuj tseem muab kev pom zoo rau cov khoom muag ntawm lawv cov chaw xa khoom, cov yeeb nkab, thiab ntau ntawm lawv cov depots.

Lawv tab tom siv txoj kev thauj mus los thiab teem caij daws teeb meem los ntawm ib tus neeg muag khoom me me uas Mr. Jacob qhov kev xav tau zoo heev uas nws tsis kam tso npe rau lawv. Qhov no yog ib qho ntawm cov ntawv thov tseem ceeb koom ua ke rau hauv lawv lub lag luam e-lag luam uas ua rau cov neeg siv khoom hloov kho nrog lawv cov ntaub ntawv xaj Los ntawm geolocation thev naus laus zis siv thoob plaws lub nkoj xa khoom, cov neeg siv khoom tuaj yeem txheeb xyuas qhov tseeb ntawm lub tsheb thauj khoom uas nqa lawv cov xaj, thiab tseem paub meej tias muaj dab tsi. tau thauj khoom ntawm lub tsheb ntawd. Qhov no tso cai rau cov neeg cog lus npaj rau hnub tom ntej.

Tsis tas li ntawd, Ferguson lub peev xwm omnichannel tau nrawm dua thaum Covid, tab sis cov peev txheej no feem ntau tsis ua haujlwm. Lawv yuav muab tso rau hauv ib qho kev faib kev tswj kev daws teeb meem los ntawm ib qho ntawm cov chaw muab kev pabcuam loj tshaj plaws ntawm cov kev daws teeb meem, tab sis nws tsis kam tham txog tus neeg muag khoom kom txog rau thaum tom qab ua tiav.

Tab sis nws yog lawv cov kev nqis peev hauv warehouse automation uas yog qhov tseem ceeb tshaj plaws. Lub chaw faib khoom 450,000 square feet hauv Denver tuaj online xyoo tas los. Lub kaw lus no yog siv 16,000 square feet khoom-rau-tus txiv neej robotics system kom automate xaiv. 60 feem pua ​​​​ntawm tag nrho cov khoom xaiv rau qhov chaw yog ua los ntawm qhov system no. Lub kaw lus tuav 49,000 bins thiab 26,000 cov khoom lag luam thiab siv cov neeg hlau los khiav cov khoom ntim khoom no hla cov kab sib chaws thiab tawm mus rau qhov chaw nres tsheb. Lub kaw lus txo qis kev tuav ntawm cov ntaub ntawv los ntawm 50 feem pua ​​​​uas txhim kho kev xaiv qhov tseeb, txo cov nqi, thiab txo kev raug mob. Ib qho chaw tshiab hauv Phoenix, nrog tib lub tshuab hluav taws xob, tab tom yuav los hauv online. Lawv yuav nrhiav kom nqa ntau lub tsev khaws khoom siv hluav taws xob hauv online hauv thaj chaw loj metro hauv xyoo tom ntej.

xaus

Ferguson siv cov qhab nia txhawb nqa (NPS) raws li lawv qhov kev ntsuas tseem ceeb ntawm lawv cov neeg siv khoom. Lawv luam cov qhab nia no hauv daim ntawv tshaj tawm txhua xyoo. Qhov kev tshawb fawb nug, "Yuav ua li cas yuav zoo li koj xav kom Ferguson rau ib tug phooj ywg lossis ib tus npoj yaig?" Cov neeg siv khoom teb nrog qhov qhab nia nruab nrab ntawm 0 - txaus ntshai - thiab 10 qhov tshwj xeeb. Tus lej sawv cev rau cov neeg siv khoom uas tau qhab nia lawv cuaj lossis kaum tus rho tawm cov uas tau qhab nia rau rau lossis poob. Lawv tau qhab nia ntawm 52 - qhov qhab nia zoo. Lawv tau nqis 8 cov ntsiab lus los ntawm 60 - qhov qhab nia zoo heev - feem ntau lawv ntseeg vim qhov nyuaj ntawm kev ruaj ntseg thoob ntiaj teb thiab tau txais lawv los ntawm cov chaw nres nkoj raws sijhawm. Cov teeb meem saw hlau no, tau kawg, tsis yog rau Ferguson; lawv cuam tshuam rau kev lag luam tag nrho thiab yuav luag txhua qhov haujlwm. Kev xa khoom muaj peev xwm thiab lawv cov kab lis kev cai yog qhov tseem ceeb rau lawv qhov kev ua tau zoo ntawm NPS. Thiab NPS nyob rau hauv lem yog correlated nrog nyiaj txiag kev ua tau zoo.

Kuv tsis tau pom ib tus neeg xa khoom, cov khw muag khoom, lossis cov chaw tsim khoom sib tham txog lawv cov saw hlau hauv ib daim ntawv tshaj tawm txhua xyoo hauv cov ntsiab lus uas Ferguson tau ua. Kev tswj cov saw hlau yog qhov tseeb ntawm qhov chaw ntawm Ferguson lub tswv yim thiab kev sib tw sib txawv. Ferguson tej zaum yuav yog lub tuam txhab muab khoom lag luam zoo tshaj plaws uas tib neeg tsis tau hnov ​​​​dua.