Southwest's Holiday Meltdown Thiab Cov Lus Me Me Tias Nws Yog Ib Lub Cuab Yeej Point-To-Point

Hauv kev tshaj tawm xov xwm ntawm Southwest Airline qhov kev puas tsuaj rau hnub so, tau muaj txhua yam kev soj ntsuam txog qhov laj thawj ntawm kev tawg uas tso tseg thiab ncua ntau lab tus neeg siv khoom, thiab lub dav hlau yuav tsum ua li cas kom tsis txhob rov tshwm sim dua.

Ib qho yog qhov kev tawm tswv yim tias Southwest lub point-to-point txoj hauv kev - piv txwv li, nws nqa ntau tus neeg caij tsheb uas tsis tas yuav ua kom muaj kev sib txuas nruab nrab - yog ib qho kev txhawb nqa rau qhov nyuaj ntawm kev ua haujlwm tawg. Tab sis qhov laj thawj tau muab hais tias qhov no yog qhov tseem ceeb hauv kev sib tsoo tseem tsis muaj zog tshwj xeeb.

Qhov ntawd yog vim Southwest tsis yog ib qho point-to-point carrier. Tsis yog. Southwest tiag tiag yog nyob ntawm kev sib txuas ("ntws") kev khiav tsheb ua ib feem tseem ceeb ntawm nws cov nyiaj tau los.

Cia peb saib ntawm Southwest cov tsheb sib xyaw - cov neeg caij tsheb nrog kev sib txuas piv rau cov neeg caij tsheb ncaj qha - ntawm rau ntawm Southwest txoj haujlwm loj tshaj plaws rau 12 lub hlis xaus rau peb lub hlis twg ntawm 2022:

Ntawm cov tshav dav hlau no, cov neeg caij tsheb yooj yim txuas los ntawm ib lub dav hlau Southwest mus rau lwm qhov yog qhov tseem ceeb thiab tseem ceeb ntawm cov neeg caij tsheb sib xyaw ntawm Southwest cov nyiaj tau los.

Underscoring qhov no yog kab nyob rau sab xis. Nws qhia txog qhov feem pua ​​​​ntawm cov rooj zaum uas yuav tau ntim ntawm txhua lub tshav dav hlau yam tsis muaj kev sib txuas. Hauv luv luv, Southwest tab tom ua haujlwm cov tshav dav hlau no ua cov chaw sib txuas.

Southwest tej zaum yuav los yog tsis tau teem sijhawm nws lub davhlau los txhim kho kev sib txuas zoo li Asmeskas, Delta thiab United ua, nyob rau hauv tshwj xeeb tuaj txog thiab tawm sij hawm-banks. Tab sis txawm li cas los xij Southwest yog nyob rau hauv kev lag luam txhawm rau sib sau cov tsheb khiav thoob plaws lawv lub cev, piv txwv li, txuas cov neeg caij tsheb ntawm cov tshav dav hlau tshwj xeeb nruab nrab.

Hauv lub ntiaj teb tiag tiag, qhov ntawd yog hu ua kev ua haujlwm hub.

Qhov tseeb, Delta Airlines yog Point-to-Point ntau dua Southwest. Ntawm no yog qhov uas qhov tseeb tau txais nyob rau hauv txoj kev ntawm ntau qhov kev xav. Ua tib zoo saib seb Southwest qeb duas li cas v lwm lub dav hlau hais txog feem pua ​​​​ntawm cov neeg caij tsheb thauj mus los sib txuas uas tsis yog ib qho taw qhia-rau-taw qhia.

Cov ntaub ntawv yog qhov tseeb. Lub Southwest system yog qhov tseem ceeb raws li kev sib txuas-tseem ceeb xws li Asmeskas, Delta thiab United, thiab yog tias cov tsheb thauj mus los thoob ntiaj teb raug tshem tawm, nws zoo li tag nrho plaub yog caj dab thiab caj dab hais txog feem pua ​​​​ntawm kev sib txuas cov neeg caij tsheb.

Tsis txhob nco yog tias Delta yeej muaj feem pua ​​​​ntawm cov tsheb khiav mus rau qhov chaw ntau dua li Southwest.

Kom meej meej, txawm li cas los xij, muaj qhov sib txawv - feem ntau - nyob rau hauv li cas Southwest teem caij nws lub davhlau. Thaum Asmeskas thiab Delta thiab United nyiam thaws lawv lub dav hlau mus rau hauv thiab nruab nrab ntawm lawv lub tshav dav hlau sib txuas, Southwest tsiv ya mus rau hauv txoj kab khiav, feem ntau ntaus ob lossis ntau lub tshav dav hlau me me nruab nrab ntawm lawv qhov loj de facto txuas hub ua haujlwm.

Txoj hauv kev ntawd tiag tiag ua rau Southwest tshwm sim ntau dua ntawm lub dav hlau taw tes-to-point, tab sis qhov tseeb tseem yog qhov system pub nws cov kev sib txuas ntawm cov tshav dav hlau loj no.

Tom qab Meltdown Shifts? Muaj ntau qhov kev xav txog yuav ua li cas Southwest tuaj yeem hloov pauv kev ua haujlwm tom qab hnub so fiasco.

Tej zaum tsis ntau, yog tias tag nrho.

Nws yuav tsum tau nco ntsoov tias qhov ua rau tsis yog lawv txoj hauv kev tab sis cov neeg ua haujlwm teem caij ua haujlwm uas tsis tuaj yeem ua raws li cov teeb meem kev ua haujlwm loj uas tshwm sim los ntawm 100-xyoo huab cua tshwm sim flummoxing feem ntau ntawm lub tebchaws.

Qhov ntawd yog qhov teeb meem. Qhov ntawd yog qhov kev daws teeb meem. Kev siv IT systems uas muaj zog txaus kom haum rau qhov loj thiab loj hlob ntawm Southwest yog txoj haujlwm #1 ntawm Dallas lub hauv paus chaw haujlwm. Los ntawm txhua qhov kev taw qhia, qhov no tau ua tiav ua ntej qhov kev tshwm sim, thiab yuav nrawm nrawm.

Nyob rau lub caij nplooj ntoo hlav no, qhov kev kwv yees ntawm Boyd Group International yog tias yuav tsis muaj qhov txo qis hauv kev ya lossis hauv cov chaw uas tau txais los ntawm Southwest.

Tab sis koj tuaj yeem nqa lub davhlau Southwest mus rau 'Vegas thiab ua phau ntawv tias lub dav hlau sab hauv yuav sib txawv rau lub hlis txij li tam sim no.