Cov neeg caij tsheb mus xyuas lub davhlau Southwest Airlines Co. hauv Terminal 1 ntawm Los Angeles International Airport (LAX) hauv Los Angeles, California, thaum Lub Yim Hli 10, 2022.
Patrick T. Fallon | AFP | Getty Dluab
Southwest Airlines' tus thawj coj ua haujlwm tau teem sijhawm ntsib cov lus nug los ntawm Senate vaj huam sib luag Hnub Thursday dhau los ntawm tus neeg nqa khoom lub Kaum Ob Hlis Ntuj meltdown uas tau tso tseg ntau txhiab tus neeg caij tsheb hla hnub so.
Andrew Watterson npaj yuav thov txim rau kev mus ncig chaos ua ntej Senate Commerce Committee. Tus thawj tswj hwm ntawm Southwest Airlines Pilots Association, Casey Murray, yuav qhia rau lub vaj huam sib luag tias tus neeg nqa khoom tsis quav ntsej cov cim ceeb toom txog nws txoj haujlwm, raws li sau ntawv pov thawj tshuaj xyuas los ntawm CNBC.
Southwest tau hais tias nws tau tso tseg ntau dua 16,700 lub davhlau thaum Lub Kaum Ob Hlis 21 txog Lub Kaum Ob Hlis 31. Cov teeb meem pib nrog huab cua caij ntuj no hnyav nyob ib puag ncig Asmeskas tab sis tus neeg nqa khoom tsis muaj thev naus laus zis los ua kom nrawm nrog ntau lub davhlau hloov pauv, ua rau lub dav hlau tawg. feem ntau ntawm nws lub sijhawm rau ob peb hnub kom rov pib dua nws txoj haujlwm.
Txoj kev chaos thawb Southwest mus rau ib poob hauv lub quarter kawg, raug nqi nws $800 lab hauv cov nyiaj tau los ua ntej.
Qhov xwm txheej tau ua rau ib xyoos ntawm kev mus ncig tsis txaus ntseeg rau ntau tus neeg caij tsheb raws li dav hlau tawm tsam kom nce siab kom tau raws li qhov kev thov rov qab los. Kev ntxhov siab ntawm kev lag luam tau loj hlob nyob rau xyoo tas los thaum qee tus tsim cai lij choj thiab Biden tswj hwm nrhiav muaj zog kev tiv thaiv pej xeem.
Cov koom haum tsav dav hlau, uas yog nyob rau hauv kev sib cog lus nrog lub tuam txhab, nrog rau lub koom haum ntawm cov neeg caij dav hlau, tau ceeb toom txog kev teem caij teeb meem rau ntau xyoo.
“Cov paib ceeb toom tau tsis quav ntsej. Kev ua haujlwm tsis zoo tau raug tso cai. Thov txim. Cov txheej txheem atrophied. Cov txiaj ntsig tseem ceeb tsis nco qab lawm, ”Casey Murray tau hais hauv tsab ntawv pov thawj ua ntej hnub Thursday lub rooj sib hais.
Southwest's COO npaj los tiv thaiv kev txhim kho thev naus laus zis txij li kev debacle thaum lub Kaum Ob Hlis thiab lwm yam hauv kev ua haujlwm. Nws cov thawj coj tau hais tias nws cov neeg ua haujlwm rov teem sijhawm software tsis yog tsim los daws ntau qhov kev tshem tawm uas tau tshwm sim yav dhau los, tab sis nws tus kws kho mob, General Electric hais tias nws tau xa cov xov xwm tshiab rau Southwest tias lub dav hlau tab tom sim.
Lub rooj sib hais tau teem sijhawm pib thaum 10 teev sawv ntxov ET, tab sis Senate qhia luv luv ntawm Suav balloon uas Asmeskas txhaj tshuaj Lub asthiv dhau los yuav muaj feem yuav ncua kev nug.
Tau qhov twg los: https://www.cnbc.com/2023/02/09/southwest-senate-hearing-holiday-meltdown.html