Tojsiab
Southwest Airlines tab tom ntsib kev foob hauv chav kawm los ntawm tus neeg caij tsheb uas lees tias tus neeg nqa khoom tsis them rov qab nws daim pib rau kev tshem tawm lub davhlau thaum lub tuam txhab ua haujlwm poob rau lub hli dhau los uas ntau dua 15,000 lub davhlau tau raug tshem tawm thaum lub caij mus ncig ua si ntau tshaj plaws ntawm lub xyoo.
Ib lub dav hlau Southwest Airlines caij tsheb tavxij los ntawm lub rooj vag ntawm Baltimore Washington International Thurgood … [+]
Getty Dluab
Cov Lus Tseem Ceeb
Neeg nrog caij Eric Capdeville tau foob ib thov txim rau chav kawm Hauv New Orleans tsoomfwv lub tsev hais plaub lig lub lim tiam dhau los liam Southwest ntawm kev ua txhaum cai ntawm daim ntawv cog lus, hais tias tom qab nws lub Kaum Ob Hlis 27 lub davhlau raug tshem tawm, lub dav hlau tau muab nws credit rau yav tom ntej Southwest davhlau tab sis tsis them rov qab, raws li Reuters.
Kev foob hais tias Southwest tsis tuaj yeem npaj lawv lub davhlau lwm txoj kev, raws li Reuters.
Thaum Southwest tau cog lus tias yuav them nyiaj rov qab rau cov neeg caij tsheb rau txhua qhov kev siv nyiaj ntsig txog kev ya davhlau, kev foob hais tias Southwest tsis txhawb nqa lawv qhov kawg ntawm lawv qhov kev cog lus nrog cov neeg siv khoom.
Capdeville tab tom nrhiav kev puas tsuaj rau cov neeg caij tsheb hauv Southwest flights raug tshem tawm txij li lub Kaum Ob Hlis 24 thiab cov neeg uas tsis tau txais cov nyiaj rov qab lossis cov nqi them rov qab, raws li Reuters.
Southwest hais Forbes lub tuam txhab tsis muaj lus hais txog qhov kev hais plaub uas tseem tshuav, tab sis hais tias tus neeg nqa khoom tau ua haujlwm los ua cov nyiaj rov qab thiab them rov qab cov neeg siv khoom.
Dab Tsi Los Saib
Southwest hais tias tuaj yeem siv lub lis piam rau cov neeg siv khoom yuav tsum tau them rov qab thiab rov qab rau kev tshem tawm davhlau. Raws li Department of Transportation, cov neeg nqa khoom yuav tsum muab "ib qho nyiaj rov qab sai” rau cov neeg siv khoom uas nws lub davhlau raug tshem tawm yog tias lawv xaiv tsis lees txais lwm qhov kev thov, xws li raug rov booked ntawm lwm lub davhlau. Tus Tuav Haujlwm Saib Xyuas Kev Thauj Mus Los Pete Buttigieg tau hais hauv tsab ntawv rau Southwest CEO Bob Jordan lub lim tiam dhau los tias nws xav kom lub tuam txhab yuav them cov neeg siv khoom rov qab rau cov nuj nqis cuam tshuam nrog zaub mov, chaw nyob thiab lwm yam kev mus ncig vim qhov kev tshem tawm thiab ncua sij hawm yog "vim muaj xwm txheej hauv lub dav hlau tswj hwm."
Tus Keeb Kwm Tseem Ceeb
Southwest tau yuam kom tshem tawm ntau txhiab lub davhlau nyob rau ob peb lub lis piam dhau los. Lub meltdown yog tshwm sim los ntawm lub caij ntuj no cua daj cua dub thoob plaws Tebchaws Meskas tsuas yog hnub ua ntej Christmas thaum lub sijhawm mus ncig ua si ntau tshaj plaws ntawm lub xyoo, tab sis tau ua rau muaj kev cuam tshuam ntxiv los ntawm cov neeg ua haujlwm tsis txaus thiab lub tuam txhab. outdated lub sij hawm software, uas ua rau nws nyuaj rau nrhiav cov neeg ua haujlwm thiab npaj cov sijhawm teem sijhawm rau rebooking flights.
Tsis meej
Thaum Lub Kaum Ib Hlis, Buttigieg tshaj tawm DoT yuav nplua rau rau lub dav hlau tag nrho $ 7.5 lab dhau qhov tsis lees txais cov nyiaj rov qab rau kev tshem tawm davhlau mus rau ntau pua txhiab tus neeg siv khoom. "Thaum lub davhlau tau raug tshem tawm, cov neeg caij tsheb nrhiav nyiaj rov qab yuav tsum tau them rov qab sai sai ... Thaum twg qhov ntawd tsis tshwm sim, peb yuav ua kom tuav lub dav hlau lav ris," Buttigieg tau hais, raws li NPR. Lub rau lub tuam txhab raug nplua yog Frontier, Air India, TAP Air Portugal, Aeromexico, El Al thiab Avianca.
ntxiv nyeem ntawv
Southwest Airlines raug foob vim tsis muab nyiaj rov qab tom qab meltdown (Reuters)
Tau qhov twg los: https://www.forbes.com/sites/carlieporterfield/2023/01/03/southwest-faces-class-action-suit-over-holiday-meltdown-heres-what-stranded-passengers-can-expect- as-airline-deals-with-fallout/