Southwest Airlines Tshuag txuas ntxiv kom poob rau hauv Kev Sawv Rov Los Ntawm Kev Tso Tawm

Tus yuam sij takeaways

• Southwest Airlines tau raug suav hais tias yog ib lub dav hlau zoo tshaj plaws rau ntau xyoo.
• Lub tuam txhab ua tsis tau rov qab nqis peev hauv nws cov tshuab, sib xyaw cov teeb meem uas tshwm sim thaum hnub so.
• Kev lag luam qis tau ua mob rau tus nqi Tshuag, tab sis nws kuj tau poob vim yog fiasco.

Southwest Airlines tau ua tus qauv kub ntawm cov khoom lag luam dav hlau tau ntau xyoo. Txawm li cas los xij, tsis muaj kev nqis peev rov qab rau hauv lub tuam txhab cov txheej txheem hauv 20 xyoo dhau los tau ntes tau mus rau lub dav hlau thaum lub caij so so.

Vim muaj ntau yam teeb meem, Southwest tau tso tseg ntau dua 70% ntawm nws lub davhlau. Nov yog qhov tshwm sim thiab qhov cuam tshuam nws muaj nyob rau hauv Tshuag.

Cream ntawm cov qoob loo

Tau ntau xyoo, Southwest Airlines (LUV) cov khoom lag luam tau suav tias yog cov khoom lag luam zoo tshaj plaws los ua tus tswv vim nws muaj peev xwm tau txais txiaj ntsig thiab tswj hwm tus nqi ruaj khov.

Ntau tus kws tshaj lij kev lag luam tau qhia cov tub ua lag luam kom "yuav lub dip" thaum twg cov khoom lag luam tau qis dua keeb kwm qis vim nws ib txwm rov qab los thiab tau txais txiaj ntsig. Cov Tshuag tseem them nyiaj faib. Txawm hais tias qhov kev them nyiaj ntawd raug ncua rau kev sib kis, nws tau rov pib dua.

Cov tub lag luam nyiam Southwest Airlines vim tias nws tuav ruaj khov thiab ua haujlwm zoo. Nws tseem tuav cov rooj vag ntawm cov tshav dav hlau loj thoob plaws lub tebchaws.

Thaum Southwest tau tsim, nws npaj los cuam tshuam kev lag luam dav hlau los ntawm kev muab cov khoom siv tsawg dua, cov nqi pib qis, thiab kev pabcuam zoo rau cov neeg siv khoom. Southwest txoj kev tswj xyuas zoo li tswj tau qhov no yooj yim.

Hmoov tsis zoo, lub tuam txhab ua tsis tiav los nqis peev hauv nws cov thev naus laus zis thev naus laus zis tom qab so haujlwm ntawm CEO Herb Kelleher hauv 2001 thiab nws qhov kawg tau nqis mus rau hauv 2008.

Cov xwm txheej tsis muaj hmoo thaum lub caij so mus ncig ua si siab tshaj plaws ntawm 2022 ua rau muaj ntau qhov tawg hauv Southwest Airlines 'zoo li kev ua haujlwm tsis txaus ntseeg. Cov teeb meem no cuam tshuam tsis zoo rau ntau txhiab tus neeg taug kev.

Ob chav whammy

Lub caij ntuj no cua daj cua dub loj thiab txias pem hauv ntej cuam tshuam rau feem ntau ntawm lub tebchaws peb hnub ua ntej Christmas, ua rau muaj kev phom sij rau cov neeg caij dav hlau.

Ntau lub dav hlau tshem tawm kev ya davhlau, tab sis Southwest tau tshem tawm kwv yees li 20% ntawm nws lub sijhawm thaum Lub Kaum Ob Hlis 22, 2022, thiab txuas ntxiv ua li ntawd thaum lwm lub dav hlau rov qab los. Txog Lub Kaum Ob Hlis 27, Southwest tau tso tseg kwv yees li 70% ntawm nws lub sijhawm ya davhlau.

Southwest thawj zaug liam tias huab cua tsis zoo uas cuam tshuam rau nws cov chaw loj, tab sis cov neeg ua haujlwm kuj tau hu xov tooj rau cov neeg mob coob. Qhov no tau ua rau lub tuam txhab tshaj tawm cov ntawv sau sab hauv uas hem cov neeg ua haujlwm yuav poob lawv cov haujlwm tshwj tsis yog lawv pom ib tug kws kho mob los xyuas lawv cov mob.

Txawm li cas los xij, kev ua haujlwm tsis zoo ntawm cov software qub qub uas siv rau cov neeg ua haujlwm ya davhlau thiab cov davhlau ya nyob twg tau nthuav tawm li cas Southwest txoj kev tswj hwm tau teeb tsa lub dav hlau ua haujlwm tsis ua haujlwm.

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Obsolete software

Cov software siv los ntawm Southwest Airlines rau cov neeg ua haujlwm nws cov haujlwm hnub tim 1990s thiab tso siab rau lub xov tooj rau cov neeg ua haujlwm check-ins. Cov neeg ua haujlwm yuav tsum hu rau lub kaw lus kom nws paub tias lawv nyob qhov twg tam sim no.

Piv txwv li, yog tias cov neeg coob coob tau tshem tawm lub davhlau, lawv yuav tsis mus txog lawv qhov chaw thiab lub davhlau tom ntej. Cov neeg coob yuav tsum hu rau lub sijhawm teem sijhawm kom qhia rau lub dav hlau paub tias lawv yuav nyob qhov twg thiab npaj cov chaw nyob thaum lawv tos rau lub davhlau tom ntej.

Thaum lub sij hawm software meltdown, cov neeg ua hauj lwm tau tso tseg rau cov sij hawm thaum lawv tos kom txuas nrog lub kaw lus thiab qhia rau nws paub tias lawv nyob qhov twg.

Ua ke nrog qhov teeb meem, cov neeg ua haujlwm raug raws li Tsoom Fwv Teb Chaws Txoj Cai Tswjfwm Saib Xyuas Kev Nyab Xeeb Kev Nyab Xeeb uas xav kom cov neeg caij dav hlau so rau lub sijhawm tshwj xeeb ntawm kev ya davhlau. Cov neeg ua haujlwm tos lub sijhawm yuav nkag mus rau lub sijhawm tawm thiab raug txwv tsis pub ua haujlwm ya davhlau.

Txoj kev daws teeb meem yog coj cov neeg caij dav hlau los ntawm lwm qhov chaw. Txawm li cas los xij, cov neeg ua haujlwm tau ntsib qhov teeb meem zoo ib yam li lwm tus neeg ua haujlwm uas tau tshem lawv lub davhlau.

Qhov teeb meem no txuas ntxiv mus rau cov neeg tsav dav hlau uas nyob hauv lub cockpit thiab tos kom tawm tab sis tsis tuaj yeem vim lawv tsis muaj peev xwm txuas nrog lub davhlau teem caij.

Southwest Airlines sim liam qhov teeb meem ntawm huab cua thiab cov neeg ua haujlwm hu xov tooj. Txawm li cas los xij, lub dav hlau tau ntsib ntau qhov kev tshem tawm dav hlau ua ntej qhov xwm txheej, tshwj xeeb tshaj yog thaum Lub Kaum Hli 2021.

Cov teeb meem software tau paub zoo, tab sis kev tswj hwm tau xaiv los siv nyiaj ntawm cov khoom lag luam rov qab thiab cov nyiaj tau txais txiaj ntsig zoo. Ntau xyoo ntawm kev tsis saib xyuas thiab kho cov software patchwork tuaj rau pem hauv ntej thaum qhov tseem ceeb software ua tsis tau tiav.

Kev cuam tshuam rau Southwest Tshuag nqi

Southwest tus nqi Tshuag tau poob qis ua ntej nws qhov kev ua haujlwm meltdown, tab sis lub caij nplooj zeeg tau taug qab qhov kev poob tag nrho hauv khw muag khoom. Hnub Friday, Kaum Ob Hlis 23, 2022, tus nqi Tshuag tau kaw ntawm $ 36.09, txawm hais tias muaj teeb meem tshem tawm lub davhlau twb paub lawm.

Tus nqi Tshuag poob mus rau $ 32.19 thaum kawg ntawm hnub thaum Lub Kaum Ob Hlis 28, 2022, tom qab qhov teeb meem software tau nthuav tawm. Muaj qhov rov qab me ntsis los ntawm qhov kawg ntawm lub lim tiam raws li cov khoom lag luam kaw ntawm $ 33.67, tab sis nws tau poob dua thaum Lub Ib Hlis 3, 2023, kaw ntawm $ 32.60.

Txawm hais tias lossis tsis yuav qhov poob qis hauv Southwest Tshuag yog ib lub tswv yim zoo tseem yuav pom. Tsuas yog lub sijhawm yuav qhia tias lub dav hlau tuaj yeem thim rov qab.

Yog tias koj tab tom txiav txim siab yuav Southwest Tshuag tab sis tseem txiav txim siab yog tias nws yog qhov haum rau koj cov ntaub ntawv, Q.ai tuaj yeem pab. Peb cov kev txawj ntse txawj ntse scours kev lag luam rau kev nqis peev zoo tshaj plaws rau txhua yam kev pheej hmoo txaus ntshai thiab kev lag luam. Tom qab ntawd, nws bundles lawv nyob rau hauv ke Cov khoom siv nqis peev uas ua rau kev nqis peev yooj yim thiab muaj tswv yim.

Qhov zoo tshaj plaws, koj tuaj yeem qhib Kev Tiv Thaiv Portfolio txhua lub sijhawm los tiv thaiv koj cov txiaj ntsig thiab txo koj cov kev poob, txawm tias koj nqis peev hauv kev lag luam dab tsi.

Ntawm kab hauv qab

Nws yog sai dhau los qhia yog Southwest Airlines yuav kov yeej qhov teeb meem no thiab pom nws cov nqi khoom lag luam txhim kho. Lub dav hlau tsis zoo li yuav raug kaw, tab sis nws kuj tseem yuav raug nplua los ntawm tsoomfwv rau nws txoj kev tswj xyuas tsis raug thiab tuav qhov xwm txheej.

Southwest tsis muaj kev xaiv tab sis txhim kho nws lub computer system ntawm lub sijhawm no. Nws muaj txoj hauv kev ntev mus rau kev rov qab los, rov qab tau cov neeg siv khoom ntseeg siab, thiab rov qab mus rau nws lub koob npe nrov ua lub dav hlau ruaj khov thiab txhim khu kev qha.

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