Tus neeg taug kev taug kev dhau lub dav hlau Southwest Airlines thaum nws caij tsheb tavxij los ntawm lub rooj vag ntawm Baltimore Washington International Thurgood Marshall tshav dav hlau thaum Lub Kaum Hli 11, 2021 hauv Baltimore, Maryland.
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Southwest Airlines' cov neeg ua haujlwm pabcuam cov neeg siv khoom yuav sai sai ua haujlwm '100%' nyob deb li cas tus neeg nqa khoom txav mus kaw nws cov chaw khaws cia.
"Southwest Airlines nyuam qhuav tshaj tawm tias lawv tab tom kaw tag nrho Cov Chaw Tiv Thaiv thiab hloov mus rau 100% kev ua haujlwm nyob deb," said International Association of Machinists thiab Aerospace Workers, lub koom haum ua haujlwm sawv cev rau lub dav hlau cov neeg ua haujlwm pabcuam cov neeg siv khoom, hauv tsab ntawv rau cov tswvcuab hnub Wednesday.
Kev hloov pauv tau pib txij lub Cuaj Hlis 1, Southwest tau hais tias, txawm hais tias lub dav hlau tau hais ntxiv tias feem ntau cov neeg ua haujlwm tshwj xeeb tau ua haujlwm nyob deb ntawm kev sib kis. Nws muaj ntau dua 3,200 cov neeg siv khoom pabcuam thiab cov neeg ua haujlwm tshwj xeeb raws li hauv Albuquerque, Atlanta, Chicago, Houston, Oklahoma City, Phoenix thiab ntawm Southwest lub hauv paus hauv paus hauv Dallas.
Cov neeg ua haujlwm lub luag haujlwm tseem ceeb yog pab cov neeg taug kev nrog kev tshwj tseg thiab kev hloov pauv mus txawv tebchaws. Cov chaw hauv lub cev uas cov neeg ua haujlwm nyob hauv tam sim no yuav qhib rau lwm lub tuam tsev rau kev rov ua dua tshiab, tus kws tshaj lij lub tuam txhab tau hais.
Lub koom haum tau hais hauv nws daim ntawv tias Southwest tau txiav txim siab yam tsis muaj koom haum koom siab. Lub koom haum tsis tau rov qab thov kev tawm tswv yim tam sim hnub Thursday.
Kev kaw ua rau Southwest lub tuam txhab tshiab los ntsuas seb qhov kev ua haujlwm hauv chaw ua haujlwm puas tsim nyog, muaj txiaj ntsig thiab txaus nyiam rau cov neeg ua haujlwm hauv kab lis kev cai tom qab kis thoob qhov txhia chaw. Sab qab teb sab hnub poob thiab lwm lub tuam txhab dav hlau tab tom tawm tsam ntiav cov neeg ua haujlwm tshiab raws li kev xav tau taug kev rov qab los tom qab ob xyoos Covid poob qis.
"Kev hloov pauv mus rau cov neeg ua haujlwm nyob deb nroog ua rau muaj kev hloov pauv tau yooj yim, ob qho tib si hauv kev nyiam thiab ntiav cov neeg ua haujlwm tshiab los ntawm thoob plaws lub tebchaws, thiab hauv kev teem sijhawm cov neeg ua haujlwm tam sim no uas tau ua haujlwm ntawm cov ntaub ntawv ua haujlwm hauv thaj chaw ua haujlwm nyob deb," Southwest tau hais hauv nqe lus.
Ntau tus neeg ua haujlwm Southwest uas nyob ntawm nws lub hauv paus chaw haujlwm muaj cov qauv hybrid "raws li kev ua haujlwm thiab kev xav tau ntawm kev lag luam," raws li tus kws tshaj lij.
Delta Cua Kab, United Airlines thiab American Airlines tseem muaj cov neeg ua haujlwm tshwj xeeb. Ib tus kws tshaj lij ntawm Delta tau hais tias lub dav hlau tsis muaj phiaj xwm hloov qhov ntawd. Feem ntau ntawm Alaska Airlines Cov neeg ua haujlwm tshwj xeeb ua haujlwm nyob deb, tus kws tshaj lij tau hais. Cov neeg hais xov xwm rau lwm lub dav hlau tsis tau tawm tswv yim tam sim ntawd seb lawv puas npaj yuav hloov pauv zoo li Southwest's.
Tau qhov twg los: https://www.cnbc.com/2022/06/09/southwest-airlines-customer-service-agents-to-work-fully-remote.html