Southwest Airlines Tus Lwm Thawj Coj Bob Jordan hais lus thaum nws raug xam phaj los ntawm CNBC sab nraum New York Tshuag Txauv (NYSE) hauv New York City, Asmeskas, Kaum Ob Hlis 9, 2021.
Brendan McDermid | Xov Xwm Reuters
Kaum tsib senators, suav nrog Bernie Sanders, Elizabeth Warren thiab Cory Booker, xa fiav rau Southwest Airlines CEO Bob Jordan rau hnub Friday thov cov lus teb hais txog lub dav hlau kev tswj hwm ntawm 2022 hnub so kev cuam tshuam kev mus ncig, uas ua rau ntau txhiab tus neeg caij tsheb tso rau hauv tshav dav hlau.
Cov lus nug thawb kom paub meej txog cov laj thawj ntawm kev tawg, suav nrog Southwest cov neeg ua haujlwm overloaded teem caij software uas buckled los ntawm tag nrho cov kev hloov davhlau. Cov kev tshem tawm loj tuaj nrog rau huab cua lub caij ntuj no hnyav thoob plaws Tebchaws Meskas thiab nce siab rau hnub so mus ncig, uas tau yuam US airlines tshem tawm txhiab lub davhlau.
Thaum lwm lub dav hlau rov qab los ntawm cua daj cua dub, Southwest cov teeb meem loj dua. Nws tau tso tseg ntau ntawm nws lub sijhawm los sim rov pib dua nws txoj haujlwm, ua rau cov phiaj xwm mus ncig ntau pua txhiab tus neeg siv khoom.
"Txawm hais tias lub caij ntuj no cua daj cua dub Elliott cuam tshuam kev ya davhlau thoob plaws lub tebchaws, txhua lwm lub dav hlau ua haujlwm hauv Tebchaws Meskas tau tswj kom rov qab mus rau lub sijhawm ya davhlau tsis ntev tom qab ntawd - tshwj tsis yog Southwest," tsab ntawv nyeem.
Lub dav hlau tso tseg ze li 17,000 lub davhlau ntawm Christmas Eve thiab Xyoo Tshiab Eve. Lub tuam txhab tau kwv yees tias qhov meltdown yuav raug nqi ntawm $ 725 lab thiab $ 825 lab hauv lub quarter thib plaub.
"Peb txaus siab rau cov kev txhawj xeeb uas tau hais hauv tsab ntawv los ntawm Senators thiab koom nrog kev cog lus kom ntseeg tau tias Southwest Cov Neeg Siv Khoom raug saib xyuas kom raug thiab cov kev nqis tes ua los txo cov kev pheej hmoo ntawm qhov tshwm sim dua," Southwest tau hais hauv nqe lus. "Peb cia siab tias cov nyiaj rov qab tsis ntev los no, kev them rov qab ntawm cov nuj nqis, thiab kev ua siab zoo rau peb cov neeg siv khoom thiab cov neeg ua haujlwm qhia tias peb xav mus rau saum toj thiab dhau mus kom tau txais lawv txoj kev ntseeg siab dua."
Cov senators kuj tau nug lub dav hlau kom paub meej txog kev them nyiaj rau cov neeg caij tsheb uas cuam tshuam los ntawm daim pib rov qab, rov qab cov hnab nqa taug kev ploj thiab cov nyiaj them rov qab rau lwm qhov kev npaj mus txawv tebchaws tau ua tom qab Southwest tshem tawm.
Southwest yog tseem nyob rau hauv tus txheej txheem ntawm kev tshuaj xyuas cov lus thov kom them rov qab thiab cov nyiaj rov qab los ntawm cov neeg siv khoom cuam tshuam.
Tsab ntawv ntawm Senators kuj tseem hais txog Southwest txoj kev siv nyiaj, thov nws tsis saib xyuas los hloov kho cov tuam txhab thoob ntiaj teb uas tau dhau los ntev lawm.
"Southwest tau paub ntev lawm tias nws cov software tau dhau los lawm, thiab Southwest Airlines Pilots Association tau ceeb toom tias qhov kev tsis txaus siab no yuav tsis muaj tshwm sim tshwj tsis yog Southwest nqis peev rau hauv cov txheej txheem tshiab," tsab ntawv hais. "Hloov ua rau cov kev nqis peev no, Southwest faib ntau dua $ 1.8 nphom hauv cov nyiaj faib rau nws cov tswv lag luam thiab yuav rov qab ntau dua $ 11 nphom hauv nws cov shares ntawm 2011 thiab 2020."
Sanders yav dhau los bashed Southwest ntawm Twitter rau nws "kev ntshaw ntawm kev lag luam," ceeb toom lub dav hlau siv $ 5.6 nphom ntawm nws $ 7 nphom hauv Covid nyem rau cov khoom yuav rov qab rau cov tswv lag luam ntau dua li kev nqis peev hauv nws cov txheej txheem sab hauv.
Cov senators tab tom muab Jordan mus txog Lub Ob Hlis 2 los teb lawv cov lus nug.
Sen. Maria Cantwell, D-Wash., tus thawj coj ntawm Senate Commerce Committee, twb tau hais tias nws npaj yuav tuav lub rooj sib hais rau Southwest lub meltdown.
- CNBC's Leslie Josephs tau pab sau tsab ntawv no.
Tau qhov twg los: https://www.cnbc.com/2023/01/13/key-senate-democrats-push-southwest-ceo-for-answers-on-holiday-meltdown.html