American Airlines hais tias kev ua lag luam rau cov rooj zaum hwm tau loj hlob. (Duab los ntawm: Jeffrey Greenberg)
Kev Kawm Cov Duab / Cov Duab Thoob Ntiaj Teb Pab Pawg ntawm Getty Cov Duab
Airlines tau ntev muab cov neeg caij tsheb faib ua ob pawg, kev lag luam thiab kev lom zem, ua rau lawv mus rau bifurcate cov tswv yim rau tus nqi, zaum thiab sijhawm.
Txawm li cas los xij, thaum muaj kev sib kis thoob qhov txhia chaw, qhov kev sib txawv tau ua rau tsis pom tseeb tias Vasu Raja, tus thawj coj ua lag luam ntawm American Airlines, tam sim no hais tias, "Kev lag luam thiab kev lom zem yog nws tus kheej lub npe.
"Ntau npaum li cas cov dav hlau tau ua ntau xyoo (yog tias) peb tuaj yeem mus thiab xa mus rau lub ntiaj teb tus nqi qis lossis lub sijhawm ceev," Raja tau hais, hais rau hnub Tuesday ntawm Skift Global Forum hauv New York. "Qhov ntawd tsim ib qho kev faib ua ntuj tsim ..."Tib neeg (pom) lawv tus kheej ua lag luam thiab kev lom zem (vim) uas yog tib qho kev xaiv uas peb tau muab."
Qhov kev nthuav qhia Skift tau qhia meej tias plaub lub ntsiab lus yuav tsum tau ntxiv rau Asmeskas cov kev hloov pauv tom qab kis thoob qhov txhia chaw, uas kuj suav nrog kev nce siab ntxiv rau kev mus ncig hauv tsev, kev sib koom tes thiab daim npav rho nyiaj. Nyob rau hauv txhua rooj plaub, cov kev xav tau thawj zaug tshwm sim xyoo dhau los.
Raja tau siv lo lus "sib xyaw" los piav txog cov neeg taug kev tom qab kis thoob qhov txhia chaw, ib tus neeg uas nws txoj kev mus ncig suav nrog cov ntsiab lus ntawm kev mus ncig thiab kev lom zem. Keeb kwm, daim ntawv tshaj tawm kev lag luam tuaj yeem siv lub davhlau thaum ntxov New York-Chicago rau kev sib tham thiab ya rov qab rau tib hmo nrog tsuas yog nqa lub hnab nqa mus, nws hais. Tus neeg caij "kev lom zem" yog ib tus neeg uas ya mus rau Orlando nrog tus txij nkawm thiab menyuam yaus thiab kuaj lub nra.
Niaj hnub no, tus neeg caij "sib xyaw" ya mus rau Bozeman, Mont., "rau kev lom zem," uas txhais tau tias "sib tham hu rau hnub Friday thiab mus hiking rau hnub Saturday," Raja hais. Niaj hnub no, nws tau hais tias, ze li 50% ntawm Asmeskas cov nyiaj tau los los ntawm kev sib xyaw ua ke, nce li ntawm 25% ua ntej muaj kev sib kis.
Blended mus txawv tebchaws qhov tshwm sim muaj thoob qhov txhia chaw tau txhawb los ntawm kev siv Zoom thiab kev sib tham hauv video, ua rau muaj kev nce hauv kev ua haujlwm nyob deb. Rau cov lag luam me, qhov ntawd txhais tau tias, "Yog tias koj xav ntiav ib tus neeg muaj peev xwm thiab lawv nyob hauv Oklahoma City, lawv yuav tsis raug yuam" ua haujlwm hauv New York City, Raja tau hais.
Lwm qhov xwm txheej tshwm sim muaj thoob qhov txhia chaw tau nce kev yuav cov rooj zaum hwm. Lwm cov neeg nqa khoom, tshwj xeeb yog Delta, tau hais txog qhov kev sib txawv no. Raja tau hais txog qhov piv txwv tshwj xeeb uas ua raws li Asmeskas kev txiav txim siab siv Boeing
Hauv nws lub vev xaib, Asmeskas siv cov duab los qhia nws cov khoom lag luam suav nrog cov rooj zaum dag. Raja tau hais tias "Tus nqi noj tau siab heev rau nws," Raja hais. "Peb tau zoo dua muag cov cabins zoo dua qub." Kwv yees li 70% ntawm cov neeg uas yuav khoom rau tus nqi qis tshaj "yuav tau ib yam dab tsi kim dua," nws hais.
Thaum hnub Tuesday cov lus hais tej zaum sawv cev rau Raja qhov tseem ceeb tshaj plaws thiab kev sib tham zoo rau pej xeem ntawm cov xwm txheej ncig mus ncig, peb lwm cov ntsiab lus tau dhau los ua ib feem ntawm txhua qhov kev nthuav qhia Asmeskas tsis ntev los no.
Thawj yog qhov tseem ceeb ntawm kev mus ncig hauv tsev. Tus kab mob kis thoob qhov txhia chaw ua rau neeg Amelikas tseem ceeb rau nws qhov chaw Charlotte thiab Dallas, vim tias kev mus ncig hauv Sunbelt tau rov qab los thaum ntxov. Thaum lub rooj sib tham ua lag luam nyob rau lub hli tas los, Raja tau hais txog qhov kev tsom xam tshiab.
"Peb muaj cov neeg sib tw uas tuaj yeem ya mus rau cov kob tawm ntawm ntug dej hiav txwv ntawm Africa thiab, xav tias lawv ua tau zoo rau nws," nws hais, pom meej hais txog United qhov kev pabcuam rau Tenerife hauv Canary Islands lub caij ntuj sov no. "Nws tsis yog ib yam uas American Airlines keeb kwm ua tau nyiaj ua. Tab sis peb muaj qhov loj tshaj thiab zoo tshaj plaws domestic luv-haul network, thiab peb yuav nco ntsoov khaws cia.
"Peb ua ntau lub khw tshwj xeeb rau cov neeg hauv Knoxville thiab Tyler, Texas," nws hais.
Qhov thib ob yog kev cia siab rau kev sib koom tes. Thaum muaj kev sib kis thoob ntiaj teb, Asmeskas tau txhim kho nws txoj kev sib raug zoo hauv zej zog nrog JetBlue hauv Northeast thiab Alaska ntawm West Coast. Tsis tas li ntawd, "Peb siv peb txoj kev koom tes nrog British Airways, Qatar Airways thiab Nyiv Airlines los muab lub network loj tshaj plaws thoob ntiaj teb," Raja tau hais rau hnub Tuesday.
Dennis Tajer, tus cev lus rau Allied Pilots Association, uas sawv cev rau cov neeg tsav dav hlau Asmeskas, tau tawm tsam lub tswv yim codeshare, hais tias, "Qhov ntawd zoo li hais tias kuv yuav pleev xim rau koj lub tsev thiab xa kuv tus npawg los ua nws." Asmeskas sib cav tias codeshares tso ntau tus neeg caij tsheb rau nws lub davhlau.
Ib qho kev sib tw thib peb yog qhov tseem ceeb dua rau cov kev pab cuam credit card, uas tau dhau los ua qhov chaw muaj txiaj ntsig rau cov dav hlau. Raja tau hais tias Asmeskas tau pom thaum Lub Rau Hli 2020 tias thaum cov neeg caij tsheb cov nyiaj tau los poob rau ntawm 20% thiab 25% ntawm nws cov keeb kwm theem, "kev siv ntawm peb daim npav rho nyiaj yeej tsis poob qis dua 70% ntawm qib keeb kwm" thiab cov ntaub ntawv sau npe.
Tau qhov twg los: https://www.forbes.com/sites/tedreed/2022/09/21/how-the-pandemic-changed-american-airlines-forever/