Amazon.com Ua tiav Center. Amazon yog lub khw muag khoom loj tshaj plaws hauv Is Taws Nem hauv Tebchaws Meskas
txais
Thaum kawg nws tshwm sim. Amazon txoj cai pub dawb thiab yooj yim xa rov qab rau cov khoom lag luam loj yog qhov tseem ceeb rau lub tuam txhab lub suab rau cov neeg siv khoom. Tam sim no lub tuam txhab tab tom sawv ntawm qhov tseeb tias qee cov neeg siv khoom tau xa rov qab ntau dhau lawm.
CEO Andy Jassy txoj kev siv zog los ua kom tau nyiaj tau los thaum lub sij hawm poob nyiaj txiag ua rau nws yuav tsum tau saib xyuas qhov zaus ntawm kev xa rov qab, ib yam dab tsi uas cov khw muag khoom ib txwm nrhiav tau ntev dhau los. Thaum lub sijhawm muaj kev sib kis, piv txwv li, ntau lub khw muag khoom ncaj ncees cov neeg siv khoom xaj peb lossis plaub hnav khaub ncaws los ntawm kev xa ntawv thiab khaws ib qho. Cov neeg siv khoom tsuas yog tsis paub meej tias qhov loj npaum li cas ntawm cov khaub ncaws yuav haum zoo.
Tam sim no Amazon, nyob rau hauv lub hlis tsis ntev los no, pib ceeb toom cov neeg siv khoom tias ib yam khoom uas lawv tab tom yuav tau "ntau zaus rov qab los." Daim ntawv ceeb toom qhia tias cov neeg siv khoom tshawb xyuas "cov ntsiab lus ntawm cov khoom lag luam thiab cov neeg siv tshuaj xyuas" ua ntej lawv yuav. Kev taw qhia ntawm "ntau zaus rov qab" ceeb toom, raws li Cov Ntaub Ntawv los ntawm kev xa rov qab tau dhau los ua teeb meem kim rau kev lag luam e-lag luam dav dav tom qab tau nce siab thaum muaj kev sib kis.
Amazon txoj cai xa rov qab tuaj yeem txhawb nqa rov qab, raws li qee tus neeg muag khoom. Muaj tseeb tiag, Nordstrom txoj cai yooj yim thiab kev ywj pheej ntawm kev xa rov qab tau txhawb nqa rov qab rau cov khaub ncaws hnav khaub ncaws. Txoj cai tau tshaj tawm ua ntej tus kabmob kis tau los ntawm Covid-19 thiab yog ib qho piv txwv ntau lwm cov khw muag khoom ua raws.
Ntau cov khaub ncaws, thaum rov qab los, tsis muag, vim lawv yuav muaj ntxhiab tsw lossis hmoov. Tej zaum cov khaub ncaws zoo li no tuaj yeem muab pov tseg hauv khw muag khoom thib ob. Nws yuav poob rau lub khw, lossis Amazon.
POSTSCRIPT: Jassy txoj kev siv zog los txhim kho cov txiaj ntsig ntawm Amazon khiav tawm tsam Jeff Bezos kev siv zog kom muaj feem cuam tshuam loj hauv kev lag luam npaj-rau-hnav los ntawm kev muaj feem cuam tshuam loj hauv cov poj niam khaub ncaws. Nws yuav nthuav kom pom yuav ua li cas cov cim "ntau zaus rov qab" cuam tshuam rau Amazon cov neeg siv khoom.
Tau qhov twg los: https://www.forbes.com/sites/walterloeb/2023/03/28/amazon-warns-customers-about-frequently-returned-items/